Dilan Richard Paul
Christchurch,Wigram
Overview
5
5
years of professional experience
Work History
Aviation Protection Officer / Security Screener
ISS Facility Services
03.2023 - 07.2023
- Consistently delivering top-notch customer service to uphold organisational standards.
- Skillfully managing the efficient flow of customer traffic through terminals.
- Conducted thorough screenings of passengers and luggage using advanced scanning technology.
- Reported suspicious activities to supervisors, contributing to a safer airport environment.
- Delivered exceptional customer service by addressing passenger needs and concerns promptly.
QLD Head Technician
Mobile Experts
02.2022 - 11.2022
- Conducting complex and advanced brand phone repairs (Apple, Oppo, Samsung, Huawei) such as motherboard repairs.
- Erased user data, debugged application issues and refurbished devices for resale.
- Managed team of technicians, overseeing hiring, training, and professional growth of over 30 technicians in 14 stores based in Queensland.
- Assess work environment of various technicians in different branches.
- Maintained quality assurance and customer satisfaction objectives.
- Offered friendly and efficient service to customers,and handled challenging situations with ease.
- Completed daily and weekly sales reporting using assigned tools.
- Monitored company inventory to keep stock levels and databases updated.
Store Manager
Mobile Experts
12.2020 - 01.2022
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Cultivate high-quality client service satisfaction by actively listening to customer concerns and applying adroit problem-solving abilities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Carried out day-to-day duties accurately and efficiently.
Logistics and supply officer
Doctors without borders
02.2018 - 09.2018
- Monitoring maintenance activities of infrastructures, management of non-medical stocks and equipment according to MSF standards.
- Leading the management of maintenance activities of energy systems/set-up according to MSF standards.
- Supervising the logistics team: daily duties completion supervision, monitoring the quality assurance, defining personal daily task, organizing, and leading team meetings.
Education
Diploma in Aviation (Airline Preparation) Level 6 - Aviation
International Aviation Academy of New Zealand (IAANZ)
Christchurch, NZ12-2025
Private Pilot Licence - Aviation
International Aviation Academy of New Zealand (IAANZ)
Christchurch, NZ02-2025
Recreational Pilot Licence -
PathFinder Aviation
Brisbane, Australia01.2021
Certificate 2 in IT - undefined
TAFE Queensland
Nauru01.2017
Skills
- Passenger screening
- Incident investigation
- Customer service
- Problem-solving
- Customer service management
- Team leadership
- Multitasking and organization
Accomplishments
- Languages: English (fluent), Tamil (fluent)
- Licences: Class-C Manual Driving licence, RAAUS Pilot Certificate, Private Pilot licence
- Able to obtain any other licence on demand.
Timeline
Aviation Protection Officer / Security Screener
ISS Facility Services
03.2023 - 07.2023
QLD Head Technician
Mobile Experts
02.2022 - 11.2022
Store Manager
Mobile Experts
12.2020 - 01.2022
Logistics and supply officer
Doctors without borders
02.2018 - 09.2018
Private Pilot Licence - Aviation
International Aviation Academy of New Zealand (IAANZ)
Recreational Pilot Licence -
PathFinder Aviation
Certificate 2 in IT - undefined
TAFE Queensland
Diploma in Aviation (Airline Preparation) Level 6 - Aviation
International Aviation Academy of New Zealand (IAANZ)