Dilara Hettige
Hamilton East ,Hamilton, New Zealand
Summary
Passionate, empathetic and resilient. Have a rich history in bartending, hosting, and food & beverage services. I aim to specialize further in Hospitality Management. I am a very capable and hard-working person, who would like to be a professional in the hospitality industry, Holding a Certificate III in hospitality management & culinary arts and excelling in pastry and bakery. Possess over 1 year of customer service expertise in Cinnamon Grand, a prestigious Luxury 5 star hotel in Colombo, Sri Lanka, known for its impeccable service, elegant ambiance, and world-class amenities. Known for teamwork, leadership, problem-solving skills & punctuality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FOH Staff Member
Grey Street Kitchen
Hamilton , Hamilton East
2024.03 - Current
- Greeted customers and provided excellent customer service.
- Monitored quality control of all served dishes for presentation, taste, temperature.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Bartender
Naughty Naan
Hamilton , Hamilton Central
2024.02 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Attended regular training sessions to stay updated on new products or trends.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Kitchen Hand/ Waiter
Coffee Since Yesterday
Hamilton East , New Zealand
2023.09 - 2024.03
- Barista experience: Familiarity with a diverse range of coffees.
- Partnered with chef to cook food and comply with food preservation guidelines.
FOH Staff Member/passodar
Tudo Bem
Hamilton Central , New Zealand
2023.09 - 2024.02
- Customer-focused FOH staff at Tudo Bem, Hamilton
- Expert in Passodar with bar-side skills
- Ensuring exceptional service since October 2023.
Hostess
Cinnamon Grand
Colombo , Sri Lanka
2022.05 - 2023.07
- Customer service: Providing exceptional guest experiences and addressing inquiries with professionalism
Intern
Cinnamon Grand Hotel Colombo
Colombo , Sri Lanka
2021.10 - 2022.04
- Menu knowledge: Familiarity with a diverse range of culinary offerings, assisting in providing informed recommendations to guests
- Event coordination: Assisting in organizing and executing F&B events, enhancing skills in planning and execution.
F&B staff member
Shangri-La Hotel Colombo
Colombo , Sri Lanka
2021.03 - 2021.03
- Event management: Assisting in a high-profile event, enhancing skills in organization and coordination.
- VIP handling: Dealing with distinguished guests and celebrities, mastering tact and discretion.
Education
Culinary Arts Level 4
Wintec
Hamilton 2024-07
GCE A/L -
Anula Vidyalaya
Nugegoda, Sri Lanka2019-08
GCE O/L -
Anula Vidyalaya
Nugegoda, Sri Lanka 2016-12
Skills
- Culinary skills
- Warm and Empathetic
- Attentive listener
- Planning
- Problem-Solving
- Effective communication skills
- Skilled in Bartending
Certification
- Has completed The Licence Controller Qualification Course ( LCQ )
- Certificate III in Hospitality management at Australasian Academy (AAH).
- Pastry and Bakery course at Sri Lankan Institute of Tourism and Hotel Management (SLITHM)
- English language course secondary intermediate 1st and 2nd level at British Council
- First level certificate in Cambridge English Council of Europe level B2 at ESOL College lnternational
- Certificate in computer studies at Siksil Institute of Business & Technology (SIBT)
- Silver medal for the Classical cocktail competition in recognition of outstanding performance at Sri Lanka Tourism Expo 2022.
- 3 Silver medals and 1 Bronze medal in best bartender category at Sri Lanka Culinary Art Food Expo 2023
- Participation for the 28th National Bartenders Regional Colombo Competition 2023
Languages
- Sinhala
- English
References
- On request
Timeline
FOH Staff Member
Grey Street Kitchen
2024.03 - Current
Bartender
Naughty Naan
2024.02 - Current
Kitchen Hand/ Waiter
Coffee Since Yesterday
2023.09 - 2024.03
FOH Staff Member/passodar
Tudo Bem
2023.09 - 2024.02
Hostess
Cinnamon Grand
2022.05 - 2023.07
Intern
Cinnamon Grand Hotel Colombo
2021.10 - 2022.04
F&B staff member
Shangri-La Hotel Colombo
2021.03 - 2021.03
Culinary Arts Level 4
Wintec
GCE A/L -
Anula Vidyalaya
GCE O/L -
Anula Vidyalaya
- Has completed The Licence Controller Qualification Course ( LCQ )
- Certificate III in Hospitality management at Australasian Academy (AAH).
- Pastry and Bakery course at Sri Lankan Institute of Tourism and Hotel Management (SLITHM)
- English language course secondary intermediate 1st and 2nd level at British Council
- First level certificate in Cambridge English Council of Europe level B2 at ESOL College lnternational
- Certificate in computer studies at Siksil Institute of Business & Technology (SIBT)
- Silver medal for the Classical cocktail competition in recognition of outstanding performance at Sri Lanka Tourism Expo 2022.
- 3 Silver medals and 1 Bronze medal in best bartender category at Sri Lanka Culinary Art Food Expo 2023
- Participation for the 28th National Bartenders Regional Colombo Competition 2023
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