DILEEPA HAPUARACHCHI
Auckland,New Zealand
Summary
A dedicated IT professional with hands-on experience in providing technical support, system administration, and assisting clients in identifying and implementing tailored technology solutions. Proficient in troubleshooting, maintaining IT systems, and delivering exceptional customer service. Known for collaborating with global clients to resolve technical issues effectively and ensure seamless operations.
Overview
16
16
years of professional experience
Work History
System Administrator
Carehires
, United Kingdom
01.2023 - Current
- Company Overview: Remote work for clients in the United Kingdom
- Provided technical support for clients in the United Kingdom, ensuring system stability and operational efficiency
- Managed cloud infrastructure on AWS and Azure, optimizing performance and scalability
- Automated routine tasks using Ansible and Bash, improving productivity
- Delivered tailored tech solutions to meet client-specific requirements
- Remote work for clients in the United Kingdom
Checkout Operator
Woolworths
Invercargill, New Zealand
03.2024 - 12.2024
- Provided efficient and friendly customer service at checkout, ensuring a seamless shopping experience
- Assisted in maintaining store operations and resolving minor technical issues with self-checkout systems
- Developed strong communication and teamwork skills while collaborating with colleagues
System Administrator
Villvay Systems
, Sri Lanka
01.2017 - 01.2023
- Delivered technical support for clients in the USA, Australia, and New Zealand
- Administered and maintained Windows and Linux servers across multiple platforms
- Implemented automation scripts to streamline deployment and maintenance tasks
- Collaborated with clients to troubleshoot issues and provide customized IT solutions
Asst. Manager Network Administration
Senit Technologies (Pvt) Ltd
01.2013 - 01.2017
- Managed server environments and provided technical support for global clients
- Monitored system performance and resolved critical technical issues
- Assisted clients in selecting and implementing suitable technology solutions
System Administrator
RoomsNet International (Pvt) Ltd
01.2009 - 01.2011
- Delivered first-level technical support for clients in the USA
- Administered IT systems, ensuring stable and secure operations
- Resolved hardware and software issues, minimizing downtime
Education
Master of Information Technology - Information Technology
Southern Institute of Technology
Invercargill, New Zealand01-2024
BSc - Hons - Computer Systems & Networking
University of Greenwich
United Kingdom01-2015
Skills
- System administration
- Technical support
- Cloud technologies
- AWS
- Azure
- Troubleshooting
- Hardware issues
- Software issues
- Automation tools
- Windows System Administration
- Bash scripting
- Communication skills
- Team collaboration
- Independent work
Disclaimer
I hereby declare that all the information provided is true and accurate to the best of my knowledge. I am committed to contributing positively to the success of your organization.
References
Available upon request.
Personal Information
Visa Status: Full Open Work Visa, valid for employment in New Zealand
Timeline
Checkout Operator
Woolworths
03.2024 - 12.2024
System Administrator
Carehires
01.2023 - Current
System Administrator
Villvay Systems
01.2017 - 01.2023
Asst. Manager Network Administration
Senit Technologies (Pvt) Ltd
01.2013 - 01.2017
System Administrator
RoomsNet International (Pvt) Ltd
01.2009 - 01.2011
Master of Information Technology - Information Technology
Southern Institute of Technology
BSc - Hons - Computer Systems & Networking
University of Greenwich
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