Dileesha Bandara
Avondale,AUK
Summary
Dynamic hospitality professional with extensive experience at Jusdeep Limited, excelling in guest relations and food safety compliance. Proven track record in enhancing customer satisfaction and mentoring staff, while effectively managing floor operations. Strong organizational skills and problem-solving abilities contribute to a harmonious and efficient work environment.
Experienced with overseeing front-of-house operations, ensuring excellent guest service. Utilizes strong leadership and team-building skills to maintain high standards and adapt to changing needs. Knowledge of efficient workflow management and effective problem-solving in fast-paced environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Supervisor
Jusdeep Limited
04.2025 - Current
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Balance the cash register at the end of the shift.
- Maintain a fully-stocked inventory and order food supplies , as needed.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Help Kitchen and assist when required.
- Organize and arrange the catering in timely manner.
- Ensure food is fresh and kept at a safe temperature.
- Track daily costs and revenues.
- Coordinate with suppliers as they deliver food product orders.
Cafe Worker
Jusdeep Limited
11.2023 - 04.2025
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Prepare coffee and use a coffee machine to make coffee
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Help preparing sweets when necessary.
- Helping with catering orders.
- Learning coffee making, barista skills
Assistant Housekeeper
Hotel Senora
01.2023 - 10.2023
- Enhanced room cleanliness by thoroughly inspecting and maintaining high standards for all areas of the property.
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies and minibars.
- Replenished guest room toiletries such as soap, shampoo, and paper products.
Floor Supervisor
Hotel Senora
07.2022 - 01.2023
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Room Attendant
Hotel Senora
01.2022 - 07.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
Kitchen Helper
Randiya Hotel (pvt) Ltd,
06.2021 - 12.2021
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Promoted teamwork within the kitchen staff by actively collaborating on group projects and consistently providing support where needed.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Followed recipes and chef instructions to prepare food correctly.
Education
BBA - Business Administration
Middlesex University London
ACBT University , Sri Lanka06-2025
No Degree - Liquor License
The Trainning Bureau
Aucklan06-2025
No Degree - Host Responsibility (Liquor)
Servewise
New Zealand 10-2024
No Degree - International Business Management
Cardiff Metropolitan University
ICBT University,Sri Lanka12-2023
Associate of Science - Pastry And Bakery
Vocational Training Authority of Sri Lanka
Sri Lanka08-2021
Skills
- Workplace safety
- Hospitality industry
- Food safety compliance
- Guest relations
- Quality standards
- Food costs
- Order accuracy
- Time tracking
- Service prioritization
- Floor management
- Problem-solving
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
Certification
- [Area of expe
Languages
English
Full Professional
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Learning new cooking techniques and expanding my culinary skills
- Enjoy experimenting with different ingredients and flavors in the kitchen
Timeline
Front of House Supervisor
Jusdeep Limited
04.2025 - Current
Cafe Worker
Jusdeep Limited
11.2023 - 04.2025
Assistant Housekeeper
Hotel Senora
01.2023 - 10.2023
Floor Supervisor
Hotel Senora
07.2022 - 01.2023
Room Attendant
Hotel Senora
01.2022 - 07.2022
Kitchen Helper
Randiya Hotel (pvt) Ltd,
06.2021 - 12.2021
BBA - Business Administration
Middlesex University London
No Degree - Liquor License
The Trainning Bureau
No Degree - Host Responsibility (Liquor)
Servewise
No Degree - International Business Management
Cardiff Metropolitan University
Associate of Science - Pastry And Bakery
Vocational Training Authority of Sri Lanka
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