DILHARI WIJESEKARA
Remuera
Summary
Customer-focused professional with 5+ years of experience in administration, sales, customer service, and operations analysis across New Zealand and overseas. Skilled in office support, client service, sales assistance, and workflow improvement, with strong communication and organizational abilities.
Recently completed a Master in Management and eager to contribute to administration, retail, sales, or operations analyst roles by delivering excellent service, improving efficiency, and supporting business growth.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Oracle Autos Limited
06.2024 - Current
- Delivered tailored customer solutions, achieving repeat sales and positive customer feedback.
- Processed finance applications, documentation, and quotations with accuracy and compliance.
- Coordinated vehicle deliveries and post-sale follow-up, increasing customer satisfaction scores.
- Maintained sales records and online listings, ensuring accurate and timely updates.
- Supported admin and finance teams, improving efficiency in transaction processing.
Senior Operations Analyst
HealthReccon Conect (Pvt) Ltd
12.2022 - 04.2024
- Managed insurance claim inquiries, achieving 95% resolution rate within set timelines.
- Analysed operational data to identify process gaps and recommend workflow improvements.
- Handled high-volume emails and calls, ensuring compliance with client requirements.
- Supported cross-department collaboration to meet service level agreements (SLAs).
- US BPO
Operations Analyst
SynergenHealth (Pvt) Ltd
04.2021 - 10.2022
- Resolved US healthcare eligibility and claim queries with high accuracy.
- Maintained detailed client communication logs, improving tracking and reporting efficiency.
- Generated reports to support management decisions and improve team productivity.
- US BPO
Administrative Executive
AW Engineering
09.2019 - 04.2021
- Managed office operations including scheduling, correspondence, and documentation.
- Supported project coordination with suppliers and clients, ensuring timely delivery of tasks.
- Maintained financial records including petty cash and expense tracking.
- Assisted senior management with administration, logistics, and operational support.
Education
Master in Management -
ICL Graduate Business School
Auckland, NZ09-2025
BSc (Hons) - Business Management
Cardiff Metropolitan University
United Kingdom01.2020
Skills
- Office administration
- Customer service expertise
- Sales Process Support & Reporting
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Inventory & Order Management
- Time Management & Prioritisation
- Data Entry & Invoicing
- Communication & Team Collaboration
- Problem Solving & Adaptability
Languages
English (fluent)
Sinhala (native)
Additional Information
- Technical Proficiency: Microsoft Office, workflow reporting tools
- Community Involvement: Member – Lions Club (Sri Lanka) | Active in health camps, charity drives, and awareness campaigns
Timeline
Sales Consultant
Oracle Autos Limited
06.2024 - Current
Senior Operations Analyst
HealthReccon Conect (Pvt) Ltd
12.2022 - 04.2024
Operations Analyst
SynergenHealth (Pvt) Ltd
04.2021 - 10.2022
Administrative Executive
AW Engineering
09.2019 - 04.2021
Master in Management -
ICL Graduate Business School
BSc (Hons) - Business Management
Cardiff Metropolitan University
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