Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline

Dilip Poudel

Hamilton,WKO

Summary

Hardworking Computer Technician with exceptional insight regarding malware, cyber threats and ways to deflect violations from systems and networks. Diligent employee with expertise upgrading networks, software, applications and hardware. Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Provides consistent repair and replacement services. Proponent of impactful preventive maintenance and responsive corrective measures. Enthusiastic Computer Technician proudly offering over 13 years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting. Dependable Computer Technician with 13 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Computer Hardware Technician

Inaya Sareeaa Marketing Service Via Social Media LLC
Dubai, Dubai(UAE)
06.2020 - 08.2022
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Diagnosed and determined system issues to route for repair.
  • Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
  • Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
  • Monitored, tracked and documented service support activity to assist future problem resolution.
  • Utilized password reset utility to unlock units with BIOS password locks.
  • Served as network administrator by creating accounts and managing permissions for users.
  • Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
  • Installed appropriate security patches to eliminate security vulnerabilities.
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
  • Analyzed workflows and procedures to recommend operational support tools and technologies.
  • Followed detailed drawings or diagrams to correctly cable server rack.

Computer Technician

NIC Computer
Nepal, Bortamode, Jhapa
06.2010 - 09.2019
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Diagnosed and determined system issues to route for repair.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
  • Trained users to operate and manage hardware and software.
  • Utilized password reset utility to unlock units with BIOS password locks.

Education

Bachelor of Commerce -

Purwanchal Higher Campus, Nepal
05.2011

Skills

  • Hardware Troubleshooting
  • Hardware Installation
  • Software Installation
  • Installation Management
  • Computer Troubleshooting Diagnostics
  • Hardware Configuration
  • Printers and Peripherals Installation
  • Technical Writing and Documentation
  • Disaster Recovery
  • Issue Diagnosis and Resolution
  • Technical Support
  • Apple iOS
  • Preventive Maintenance
  • System Backup
  • Software Applications
  • Installation and Repair
  • Customer Service

Languages

English
Limited
Hindi
Full Professional
Nepali
Native/ Bilingual

Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Timeline

Computer Hardware Technician - Inaya Sareeaa Marketing Service Via Social Media LLC
06.2020 - 08.2022
Computer Technician - NIC Computer
06.2010 - 09.2019
Purwanchal Higher Campus - Bachelor of Commerce,
Dilip Poudel