Dilpreet Kaur Dehal
Auckland,AUK
Summary
Dynamic Account Executive with a proven track record at PE Solutions, excelling in client relationship building and account management. Committed to delivering exceptional customer service and sales goals. Adept at multitasking and problem-solving, fostering a collaborative environment while training junior team members.
Overview
5
5
years of professional experience
Work History
Account Executive
PE Solutions
03.2023 - 09.2024
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Customer Care Executive
Teleperformance
11.2021 - 02.2023
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
- Implemented feedback-driven improvements and problem solving skills for an enhanced overall customer experience.
- Achieved high customer satisfaction ratings, consistently meeting and exceeding service benchmarks.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Junior Lawyer in Criminal Law
Adv. Shelly Sharma and Associates
10.2019 - 02.2020
- Organized legal files to maximize efficiency.
- Attended court proceedings and prepared summaries on cases.
- Protected clients'' rights during police investigations by ensuring compliance with proper procedure during interrogations or searches.
- Drafted legal documents, including legal notices, ensuring accuracy and adherence to court requirements.
- Maintained detailed records of case progress, including documentation of client interactions, evidence collection, and court filings.
- Took part in meetings with clients outside and also, inside the jailhouse through proper procedure.
- Attended special investigation team (SIT) investigation once.
Education
LL.M. - Criminal Law
Chandigarh University
Mohali, Punjab, India 07-2021
B.A.LL.B. - Law
Punjabi University
Patiala, Punjab, India07-2019
Senior Year - School
S. G. G. S. Sen. Sec. School
Sector 35, Chandigarh, India05-2014
Skills
- NIIT (Basics MS office) Merit certificate
- Client relationship building
- Account management
- Written and verbal communication
- Customer service
- Time management
- Teamwork and collaboration
- Multitasking
- Problem-solving
- Organizational skills
- Adaptability and flexibility
Languages
English
Hindi
Punjabi
Interests
- I enjoy sketching and drawing
- Music
- Cooking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Dancing
Timeline
Account Executive
PE Solutions
03.2023 - 09.2024
Customer Care Executive
Teleperformance
11.2021 - 02.2023
Junior Lawyer in Criminal Law
Adv. Shelly Sharma and Associates
10.2019 - 02.2020
LL.M. - Criminal Law
Chandigarh University
B.A.LL.B. - Law
Punjabi University
Senior Year - School
S. G. G. S. Sen. Sec. School
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