Dilraj Singh
Kaitaia,NTL
Summary
I am a career focused professional. I am courteous, positive, and forward thinking. I hold strong leadership qualities. I am diligent and highly motivated to achieve my personal and professional goals, over a daily basis, as well in short term and long term. I am accustomed to international working environments. I am capable of working, seamlessly in a team and as an independent individual. I am actively seeking management roles in food and beverages services.
Overview
8
8
years of professional experience
Work History
Bar Manager
Collards tavern
Kaitaia
06.2024 - Current
- Opening and closing shifts including till or cash counting in night and generating weekly and monthly reports,
- Monitor and Managing stock levels and ordering, Train new hires and improve customer service,
- Operating Manual and Handling Pokies/ Gaming Machines, Arranging special events and offers, Harm Minimization Certification
- Increased revenue with creative marketing initiatives and promotional events.
- Enhanced team productivity through effective scheduling and task delegation.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Boosted customer satisfaction by implementing innovative bar management strategies.
Bar Manager
Triple Crown sports bar
Whangarei
01.2020 - 01.2024
- Managing daily operations of Bar, Restaurant, TAB & Gaming,
- Ensuring to provide excellent customer service and maintaining service,
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Developed strong relationships with suppliers, negotiating favourable terms and pricing.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Increased revenue with creative marketing initiatives and promotional events.
- Maintaining the highest standards of food and beverage service for the Bar, TAB & Gaming room supervision and complying with gaming laws,
- Experience with POS System Daily Cash up, Stock take and Stock Ordering,
- Providing high standard of customer service, Responsible gambling and minimizing gambling harm,
- Health and safety responsibilities,
- TAB Cash Handling, Banking, verifying accounts, AML training, Harm Minimization Certification
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Closed out cash register and prepared cashier report at close of business.
Bar manager
Kamo hotel
Kamo Whangarei
01.2018 - 01.2021
- Oversee and staff training,
- Deliver professional customer service,
- Provide responsible service of alcohol, Receive money and operate cash register,
- Working with suppliers,
- Health and safety responsibilities, Stock ordering,
- Pokies banking, deposits, Responsible gambling and minimizing gambling harm
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Improved customer service rankings by resolving issues quickly and accurately.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
Bar Tender
Junction Bar
Thames coromandel
08.2017 - 02.2018
- Opening and closing procedures,
- Stocktaking and ordering,
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maximizing profit
- maintaining safe drinking environment
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
FOH Team Member
Queenies’ Cafe
Auckland
10.2016 - 06.2017
- Taking orders, Serving food and beverages,
- Handling cash,
- Delivering food,
- Answered customers' questions, recommended items, and recorded order information.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Helped guests at tables when in need of assistance.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
Education
License controller Qualification (LCQ) -
Duty Manager Certificate -
Whangarei District Council
Gambling harm minimization training -
Department of Internal Affairs
LCQ -
NZQA
New Zealand diploma in business Level 6 -
Academy New Zealand
07.2017
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Staff Scheduling
- Customer Relationship Building
- Customer Relations
- Supply Ordering
- Relationship Building
- Wine and liquor knowledge
Languages
English
Hindi
Punjab
Attributes
- Highly motivated towards achievement and surpassing prior goals.
- Able to develop excellent working relationships with people from all levels of professional, social and cultural backgrounds
- Effective oral and written communication and technical skills
- Takes pride in work well done.
Specificskillsandstrength
- Able to deal with people from a diverse range of commercial and professional disciplines.
- Vision and strong strategic planning skills.
- Dedicated to high standards of workmanship.
- Time management skills.
- Personable and friendly approach with a good sense of humor.
- Team leadership and training team
- Maximizing profitability and minimizing expenses
- Quick learner seeks challenges
- Accurate money handling
- Excellent literacy and numeracy skills
- Building relations with customers
Hobbies and Interests
- Playing cricket, volleyball and listening to songs, watching videos, meeting new people, Business, walking and cooking
- Keeping myself up to date with the latest trends.
- State of health is excellent, a non-smoker
References
Available on request
Timeline
Bar Manager
Collards tavern
06.2024 - Current
Bar Manager
Triple Crown sports bar
01.2020 - 01.2024
Bar manager
Kamo hotel
01.2018 - 01.2021
Bar Tender
Junction Bar
08.2017 - 02.2018
FOH Team Member
Queenies’ Cafe
10.2016 - 06.2017
License controller Qualification (LCQ) -
Duty Manager Certificate -
Whangarei District Council
Gambling harm minimization training -
Department of Internal Affairs
LCQ -
NZQA
New Zealand diploma in business Level 6 -
Academy New Zealand