Dimple Aye

Jackie Ngan

2022.04 - 2023.06

Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Supported daily operations by performing cash handling responsibilities accurately and efficiently.
Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.
Maintained clean and attractive product displays to entice customer purchases.
Increased repeat business by fostering strong relationships with customers through exceptional service.
Promoted a positive work environment through clear communication and teamwork among staff members.
Collaborated with team members to streamline beverage preparation, reducing wait times for customers.
Demonstrated adaptability by cross-training in various roles within the cafe to ensure seamless coverage during absences or busy periods.
Provided comprehensive training to new hires, equipping them with essential skills for success in their roles as Cafe Assistants.
Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Addressed and resolved customer service issues to establish trust and increase satisfaction.

Summary