Dimple Kaur
Owhata,New Zealand
Summary
Seasoned professional with a proven track record at Lakes DHB, adept in records management and administration duties. Excelled in enhancing patient care through meticulous record accuracy and team leadership. Demonstrated ability to mentor staff and streamline processes, significantly improving operational efficiency. Skilled in fostering relationships and ensuring regulatory compliance.
Overview
13
13
years of professional experience
Work History
Acting Manager Clinical Records/ Clinical Coding
Lakes DHB
, Rotorua
08.2024 - Current
- Ensure that patient records are accurate and up to date.
- Adhere to legal and ethical guidelines for patient privacy and confidentiality.
- Ensure that staff are trained and supervised to follow established protocols.
- Create and implement procedures for securely storing and retrieving records.
- Perform regular audits to check accuracy and completeness of records.
- Manage day to day workflow an resources of the team.
- Leave approvals/Timesheets
- Recruitment
- Rostering
- Track inventory and order supplies.
- Invoices
Professional Advisor
Rotorua Hospital
Rotorua
05.2023 - 08.2024
- Provide a Professional Advisor and support role for the Clinical Records Team Leader including liaising with clinical staff and providing orientation to the Clinical Records service
- Respond to requests for patient information and provide an efficient enquiry service for external agencies
- Ensure that relevant clinical information is available in appropriate format and that patient records are readily locatable for on-going patient care
- Assist in the provision of a quality Clinical Records service which is critical to effective patient care and clinical support
Logistic Administrator
Damar Industries Ltd.
11.2021 - 05.2023
- Assisted shipping department with documentation for outbound shipments
- Assisted with managing customer engine and parts orders from receipt of PO to invoice
- Resolving customer queries over the phone and emails
- Coordinating the inventory, transportation and warehousing to meet customer needs
- Performing Stock Takes as and when required
Reliever Teacher
Dynamic Relievers and Central Kids
01.2021 - 11.2021
- Planning and implementing educational activities to develop and enhance learning.
- Caring for children and ensuring their safety.
- Communicating with parents and guardians to discuss learning needs.
- Observing, recording and assessing development, learning and progress.
Customer Service Rep
Te Ngae
03.2018 - 10.2019
- Customer Service
- Maintaining a clean work environment.
- Working within a team to deliver the best quality, fastest experience for our customers.
- Help with Cafe audits
- Track inventory and order supplies
Self Employed
11.2013 - 02.2018
- Looking at payroll and HR duties whilst managing our own small business
- 2 years experience with MYOB
Cafe Assistant and Customer service
Z Energy
Whakatane
05.2012 - 08.2013
- Provide friendly and exceptional service
- Take orders for food and drinks
- Prepare beverages
- Help with Cafe audits
- Take payments and operate cash registers
- Track inventory and order supplies
Education
Medical Terminology
Learning Cloud
Wellington03-2024
MBA - Human Resources
Symbiosis
India12-2011
Bachelor of Arts - Education
Jammu University
India02-2010
Bachelor of Science - Mathematics
Delhi University
04-2009
New Zealand Certificate in Business - Administration and Technology, Financial and Data Management, Professional Administrator, Executive Business Administrator
The Business Workplace
New Zealand Certificate in Early Childhood and Care - Level 4
Skills
- Conflict resolution
- Negotiating
- Team leadership
- Strong verbal communication
- Ability to work well under pressure
- Understanding diversity
- Relationship building
- Disciplinary techniques
- Staff training and development
- Regulatory compliance
- Resilience and persistence
References
Available on request
Timeline
Acting Manager Clinical Records/ Clinical Coding
Lakes DHB
08.2024 - Current
Professional Advisor
Rotorua Hospital
05.2023 - 08.2024
Logistic Administrator
Damar Industries Ltd.
11.2021 - 05.2023
Reliever Teacher
Dynamic Relievers and Central Kids
01.2021 - 11.2021
Customer Service Rep
03.2018 - 10.2019
Self Employed
11.2013 - 02.2018
Cafe Assistant and Customer service
Z Energy
05.2012 - 08.2013
Medical Terminology
Learning Cloud
MBA - Human Resources
Symbiosis
Bachelor of Arts - Education
Jammu University
Bachelor of Science - Mathematics
Delhi University
New Zealand Certificate in Business - Administration and Technology, Financial and Data Management, Professional Administrator, Executive Business Administrator
The Business Workplace
New Zealand Certificate in Early Childhood and Care - Level 4
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