Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking opporunities to leverage strong technical abilities, time management and leadership expertise to expand skills and promote career growth.
Hi, I’m
Dina Tesfay
Wellington,WGN
Summary
Overview
2
years of professional experience
Work History
Department of Internal affairsWellington
Project Coordinator
03.2023 - 07.2023
Job overview
- Provided quality and accurate advice to customers across all departments in line with the organization's policies and escalated complex issues to senior management.
- Assessed feedback from stakeholders in order to improve service delivery processes and ensure client satisfaction.
- Trained new staff how to operate service desk and navigate use of different databases to complete day to day tasks correctly and in a timely manner.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Contributed ideas towards process improvements that would increase efficiency.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
Secureflight LTDAuckland
Pre-Flight Security Officer
02.2022 - 12.2022
Job overview
- Carry out security procedures for airlines using improved watch list matching to identify persons that are potentially a national security threat before departure and prevent them from doing so, if deemed appropriate.
- Advanced use of different software platforms including CTP Plus to interpret X-ray images of cargo for different freight companies including Aramex, DHL, Menzies Aviation, First Global Logistics and Fedex.
- Applied CAA and TSA policies to deter the transportation of prohibited items, illegal drugs and weapons without legal permits on an international aircraft.
- Conducted regular security patrols of security enhanced grounds and perimeter areas.
- Maintained accurate logs of all security related activities.
- Addressed problems quickly and reported clear information while working under minimal supervision.
ChangemakersWellington
Community Nominated Board Member
11.2021 - 01.2022
Job overview
- Attended board meetings and reviewed meeting agendas.
- Built and sustained a relationship between the Board and refugee- background settled communities.
- Facilitated communication between board members during decision-making processes.
- Collaborated with executive team members on fundraising initiatives to secure additional funding sources for the organization.
Kahungunu Whānau ServicesWellington
Project Coordinator
09.2021 - 01.2022
Job overview
- Assessed, monitored and reported on work progression to the manager on a weekly basis
- Liaised with project managers to evaluate the 'Tāhuhu Oranga' project as a response to the housing crisis.
- Facilitated workshops for clients facing challenges and provided them with resources to seek long term housing solutions.
- Worked with different agencies, Marae and social/health sectors to boost Maori engagement and increase vaccination rates during Covid particularly targeting those living in emergency and transitional housing.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Drafted reports outlining the current state of specific projects for review by senior manager.
- Conducted risk assessments and identified potential issues that could affect project success.
- Provided direction, guidance and support to families in emergency and transitional housing based on their needs and desired outcomes.
Education
Victoria University
Bachelor of Arts – International Relations and Political Science
01.2022
University Overview
Skills
- Developing effective relationships and collaborating with internal staff and stakeholders has enabled me to problem solve and eliminate/reduce company expenses
- Strong eye for detail and the ability to follow instructions and processes
- Phone and Email Etiquette
- Ability to prioritize workload and meet deadlines
- Efficient use of Word,Outlook,Excel, Powerpoint etc
- Ability to use different software systems and business systems including service desk, and reporting tools
Accomplishments
Accomplishments
- Recipient of Robert Jones Refugee Daughters Scholarship (2018)
- Recipient of Catholic Foundation Scholarship (2018)
Volunteer Experience
Volunteer Experience
Volunteer English teacher in Egypt and Tunisia– October 2021-February 2022
Additional Information
Additional Information
Fluent in English,Tigrinya and Arabic.
Timeline
Project Coordinator
Department of Internal affairs
03.2023 - 07.2023
Pre-Flight Security Officer
Secureflight LTD
02.2022 - 12.2022
Community Nominated Board Member
Changemakers
11.2021 - 01.2022
Project Coordinator
Kahungunu Whānau Services
09.2021 - 01.2022
Victoria University
Bachelor of Arts – International Relations and Political Science
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