Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Dinesh Chandra

Lower Hutt,WGN

Summary

Accomplished Operations Manager at Foodstuffs North Island, I leveraged problem-solving abilities and exceptional organizational skills to enhance operational efficiency, achieving a significant reduction in operational expenses. My leadership fostered a culture of continuous improvement, empowering teams to exceed performance metrics while maintaining high-quality standards and compliance.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Driver Trainer

Foodstuffs North Island
03.2020 - Current

Operations Manager

Foodstuffs North Island
06.2011 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
  • Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
  • Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
  • Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
  • Fostered safety-first culture, implementing new policies that led to decrease in workplace accidents.
  • Initiated cost-saving initiative by optimizing resource allocation, which significantly reduced operational expenses.
  • Improved team morale with regular feedback sessions and recognition of outstanding performance.
  • Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Owner/Hotel Operator

Seed Trust
02.2009 - 06.2011
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Oversaw front desk operations during peak hours, ensuring efficient guest registration and swift issue resolution.
  • Trained new employees on hotel policies and procedures, contributing to a well-prepared workforce.
  • Developed strong rapport with guests, fostering loyalty and repeat business through personalized interactions.
  • Handled guest complaints professionally, working diligently to resolve problems quickly and effectively.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.

Medical Laboratory Technician

Valley Diagnostic Laboratories
03.2003 - 10.2009
  • Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
  • Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
  • Followed safety protocols to maintain safe and secure laboratory environment.
  • Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
  • Prepared reagents and solutions, making readily available during testing for convenience.
  • Prepared laboratory samples for analysis and performed data entry for accurate reporting.
  • Reduced error rates in testing procedures through careful attention to detail and adherence to established protocols.
  • Trained and supervised new laboratory staff to improve skills in laboratory procedures.
  • Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
  • Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
  • Enhanced patient care through accurate and timely diagnostic testing for various medical conditions.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
  • Provided excellent customer service to patients by answering questions about lab tests clearly while maintaining empathy for their concerns.
  • Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
  • Mentored junior technicians on best practices for conducting various types of lab tests while emphasizing accuracy.
  • Utilized various medical laboratory equipment to conduct tests and analyses.
  • Recorded and maintained accurate data to facilitate tracking of results.
  • Increased overall lab productivity by optimizing work schedules, prioritizing tasks, and minimizing downtime.
  • Maintained compliance with regulatory agencies through thorough documentation of laboratory processes and procedures.
  • Collaborated with physicians to provide critical input on clinical decisions, based on test results.
  • Contributed to a safer work environment by maintaining cleanliness standards and enforcing proper waste disposal procedures.
  • Aided in the development of new laboratory tests, contributing expertise in methodology selection and validation efforts.
  • Enhanced laboratory efficiency with implementation of streamlined specimen processing protocols.
  • Conducted routine maintenance and calibration of laboratory equipment to ensure accuracy and reliability of test results.
  • Contributed to public health awareness by participating in community health screening programs.
  • Advocated for adoption of environmentally sustainable laboratory practices, reducing waste and energy consumption.
  • Reduced turnaround time for critical tests by optimizing laboratory workflows.
  • Played key role in laboratory accreditation process, ensuring compliance with national standards.
  • Streamlined test result reporting processes, ensuring timely delivery to healthcare professionals.
  • Improved patient diagnosis with meticulous execution of hematological tests.
  • Improved patient care by accurately performing and analyzing laboratory tests.
  • Maintained high-quality standards by adhering to all laboratory safety protocols and procedures.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Identified and traced quality control issues impacting laboratory results.
  • Conducted wide range of laboratory tests and recorded results.
  • Operated wide range of laboratory equipment and instruments to complete analysis.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Removed samples of materials following good practices to achieve accurate test results.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Consulted with outside professionals and specialists about tests and testing results.
  • Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
  • Specialized in conducting [Type] tests with accuracy and precision.

Duty Manager

Petone Working Men's Club
02.2004 - 07.2009
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
  • Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
  • Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Bachelor of Science - Applied Science

CIT Upper Hutt
Upper Hutt, NZ
10-2002

Skills

  • Defensive driving
  • Driver assessment
  • Managing customer needs
  • Emergency procedures
  • Accident prevention
  • Maintaining compliance
  • Fuel efficiency
  • Student assessment
  • Route planning
  • Vehicle inspection
  • Regulatory compliance
  • Classroom instruction
  • Assignment grading
  • Passenger safety
  • Planning routes
  • Developing training materials
  • Traffic laws expertise
  • Backing procedures
  • Inspecting trucks
  • Updating logs
  • Maintenance
  • DOT requirements
  • Instructional skills
  • Coordinating files
  • Training materials preparation
  • Driver education
  • Safe driving techniques
  • Assisting drivers
  • Managing safety
  • Practical evaluation
  • Observing performance
  • Progress evaluation
  • Performance evaluation
  • Bilingual in [language]
  • Student mentoring
  • Curriculum development
  • Test administration
  • Equipment demonstration
  • Progress reporting
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Decision-making
  • Relationship building
  • Student engagement
  • Professional ethics
  • Self motivation
  • Interpersonal skills
  • Goal setting
  • Professionalism
  • Time management abilities
  • Adaptability
  • Continuous improvement
  • Written communication
  • Online teaching
  • Training program development
  • Certification training
  • Program evaluation

Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Resolved product issue through consumer testing.
  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Certification

  • Emergency Medical Technician Certification – National Registry of Emergency Medical Technicians.
  • Occupational Safety & Health Administration Certification (OSHA 30-hour) - Occupational Safety and Health Administration.
  • Certification in Hotel Industry Analytics

Languages

English
Native or Bilingual
Fiji
Native or Bilingual
Hindi
Native or Bilingual

Interests

  • Community Cleanup
  • Volunteer Travel
  • Offering time and support to shelters for the homeless, women, and animals
  • Cooking
  • Participating in local clean-up initiatives
  • Gardening
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Enjoy participating in [activity] for overall physical and mental well-being
  • DIY and Home Improvement
  • I enjoy helping others and giving back to the community
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Watching Movies and TV Shows
  • Outdoor Recreation
  • Getting involved in local advocacy groups to promote positive change in the community
  • Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
  • Augmented Reality (AR) Development
  • Growing herbs, vegetables, or fruits in home gardens
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Team Sports
  • Playing Sports
  • I like working with my hands and fixing things
  • Auto Repair/Restoration
  • Swimming
  • Volunteering at community kitchens and food-related charities
  • Running
  • Road Trips

Timeline

Driver Trainer

Foodstuffs North Island
03.2020 - Current

Operations Manager

Foodstuffs North Island
06.2011 - Current

Owner/Hotel Operator

Seed Trust
02.2009 - 06.2011

Duty Manager

Petone Working Men's Club
02.2004 - 07.2009

Medical Laboratory Technician

Valley Diagnostic Laboratories
03.2003 - 10.2009

Bachelor of Science - Applied Science

CIT Upper Hutt

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Dinesh Chandra