Dinesh Peiris
Gisborne
Summary
Proven leader and adept communicator, I significantly elevated production standards at Caltex, showcasing my ability to multitask and maintain rigorous quality assurance. With a background spanning from TGI Fridays to innovative roles in fast food partnerships, my blend of customer service excellence and computer literacy drives operational success, embodying a keen and enthusiastic approach to continuous improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Site Leader
Caltex
07.2023 - Current
- Maintained quality assurance standards while overseeing production scheduling and inventory control
- Performed maintenance tasks such as cleaning tanks, replacing worn parts, and calibrating equipment as required
- Conducted regular audits of work areas to verify accuracy of documentation and adherence to company policies
- Operated computer systems to input and retrieve data in accordance with established protocols
- Prepared reports detailing progress made on various projects as well as overall status of IT operations within the organization
Partnership
Burger Brothers Fast Food
01.2020 - Current
- Company Overview: A popular food truck located in Moratuwa, a suburb of Colombo serving delicious fast food, specializing in BBQ, burgers, fries and shakes
- A popular food truck located in Moratuwa, a suburb of Colombo serving delicious fast food, specializing in BBQ, burgers, fries and shakes
Line Chef
TGI Fridays
01.2017 - 01.2019
- As line chef I was in charge of preparing food for the restaurant while ensuring all other supplies required for the kitchen was set up correctly before commencing work
Line Chef
Hooters
01.2017 - 01.2019
- Company Overview: a popular casual American Dining & Sports Bar in Japan
- Was in charge of prepping food and setting up the necessary supplies before commencing kitchen work at Hooters
- A popular casual American Dining & Sports Bar in Japan
Team Member
McDonald's
01.2017 - 01.2018
- Was an important team member at McDonald's fast food chain in Japan, and also worked as a cashier while employed at the fast food chain
Banking Assistant - Call Center
Pan Asia Banking Corporation PLC
01.2014 - 01.2017
- Handled all inbound and outbound customers and assisted them with all bank related products and other related matters
Customer Service Executive
Abans PLC
01.2013 - 01.2014
- Handling all customer matters and also maintained daily reports while responding to all client queries via email and telephone apart from also handling walk-in customers
Customer Service Executive - Call Center
Merchant Bank Insurance Ltd
01.2011 - 01.2013
- Handled all inbound and outbound communication and ensured excellent customer service at all times
- Also handled all client queries via email and phone and was instrumental in motivating and encouraging team members to achieve organizational goals
Education
GCE Advanced Level -
Prince Of Wales College
01.2001
GCE Ordinary Level -
Prince Of Wales College
01.2001
Skills
- Excellent Communication Skills
- Outgoing and Friendly
- Team Player
- Computer Literacy
- Data Analysis
- Multitasking
- Quick Learner
- Keen and Enthusiastic
- Great Organization Skills
- Team management
- Site coordination
- Relationship building
Certification
- Diploma in Computer Science, Singapore Informatics Pvt Ltd, 2008
- Diploma in Credit Management, London Business School, Colombo 04, 2009
- Certificate in Pastry & Bakery, Win Stone School of Culinary Art, Nugegoda, 2012
- Occupational First Aid & Casualty Handling Training, Fire & Rescue Training Academy, 2012
- Fire Safety Awareness Training, Fire & Rescue Training Academy, 2012
- Customer Care and Call Handling, McQuire Rens & Jones, 2015
- Advanced Business Writing Training, McQuire Rens & Jones, 2016
Personal Information
Gender: Male
PO Box : 19 Sunvale Crecent, 4010
Languages
English
Full Professional
Hindi
Full Professional
Japanese
Limited Working
Sinhala
Native or Bilingual
Timeline
Site Leader
Caltex
07.2023 - Current
Partnership
Burger Brothers Fast Food
01.2020 - Current
Line Chef
TGI Fridays
01.2017 - 01.2019
Line Chef
Hooters
01.2017 - 01.2019
Team Member
McDonald's
01.2017 - 01.2018
Banking Assistant - Call Center
Pan Asia Banking Corporation PLC
01.2014 - 01.2017
Customer Service Executive
Abans PLC
01.2013 - 01.2014
Customer Service Executive - Call Center
Merchant Bank Insurance Ltd
01.2011 - 01.2013
GCE Ordinary Level -
Prince Of Wales College
GCE Advanced Level -
Prince Of Wales College
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