DINESH SURAGANI.V
Hamilton,Waikato
Summary
An Organized and results-driven analyst with over fifteen years of experience in payroll processing & delivery, service delivery management and payroll implementation. Later on, progressed in career towards people leadership as well as human resource business support roles. Proficient in SAP and EC end user and experienced in leading cross-functional teams to deliver successfully at full potential and Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas.
Hardworking and driven with quality-focused and proactive approach. Bringing 15 years of experience in Payroll and Compliance and coordination.
Overview
16
16
years of professional experience
Work History
Customer Service Officer(Inland Revenue)
Madison Recruitment
03.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Process large volume of Annual Donation Tax credits
- Ethically decision making skills when approving Donation tax credits.
- Contributed to achievement of departmental targets by meeting key performance indicators consistently.
- Thorough screening and validation of Tasks that come in for DTC's
- Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
- Exhibited high energy and professionalism when dealing with clients and staff.
Senior Manager - ANZ& SEAsia Payroll
State Street Services Pvt.LTD.
11.2019 - 01.2024
- Working as a Senior Manager, I was overseeing the functioning of a team that was processing periodic payrolls for clients in Southeast Asian countries and the Oceania market.
- Reimbursement and all employee benefits processing and enquires.
- Managing and maintaining Leave applications, Kronos and Workday.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Evaluated hiring, firing, and promotions requests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Compliance Officer(Deputy Manager)
Automatic Data Processing, ADP
04.2013 - 11.2019
- Single point of contact for all payroll complex implementations this includes requirement gathering to Go-live on SAP
- Implementation of IRD NZ Pay date filing for all clients at ADP, Payroll Point of contact from SAP product and NZ legal team.
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Assisted in preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
- Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
- Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
- Developed strategies for addressing identified gaps in regulatory knowledge within organization, enhancing overall compliance awareness.
- Promoted culture of ethical behaviour within organization by underscoring importance of adhering not only to regulations but also to established company values.
- Collaborated with other departments to integrate compliance considerations into daily business operations seamlessly.
- Maintained strong relationships with regulators, promoting open communication and fostering culture of transparency.
- Conducted regular reviews of vendor and third-party relationships, ensuring that all external partners adhered to appropriate regulations and maintained our high standards of ethical behaviour.
- Stayed current on industry regulations by attending seminars, workshops, and other professional development opportunities.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Evaluated new regulations for potential impact on business operations, taking proactive measures to ensure readiness for implementation.
- Reduced risk of financial penalties by conducting thorough internal audits on regular basis.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Implemented successful remediation efforts following audit findings, minimizing adverse consequences for organization.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Identified gaps in existing compliance processes and recommended updates.
Implementation Manager
ADP Pvt. Limited
03.2011 - 04.2013
- Handled End to End Payrolls Transition for Larger/complex payrolls in 3 countries with successful Go live
- Created UAT scenarios from Blue Print and requirement gather inline to application country Law
- Test all configuration from UAT scripts that complies with legislation of given country
Payroll & Compliance Analyst
Automatic Data Processing, ADP
04.2009 - 02.2011
- Preparing Payroll schedules for multiple client and country combinations
- Year end and Month End payroll processing for countries
- Interface monitoring for clients on regular basis
- Updating clients on new developments and changes in SAP due to upcoming legal changes and train team and clients on new enhancements in SAP.
- Collaborated with cross-functional teams for successful implementation of new compliance initiatives.
- Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
Data Analyst
Automatic Data Processing, ADP
01.2008 - 04.2009
- Transition of pilot process 'Global Data services' from Microsoft to ADP for AU, NZ, SG, HK and India
- As data Analyst with ADP have collated payroll related information from different departments of organisation within proximity of Microsoft.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Arts - Commerce
Osmania University
India04.2007
Skills
- Data Entry
- Workday Payroll
- Payroll Regulations & Training
- Payroll Oversight and Reconciliation
- Payroll Integration
- International Payroll
- Payroll Policies & Audits
- Payroll Compliance
Accomplishments
· Subject Matter Expert Award- Quarterly
· Best Team Award – APAC Level
· Individual: FY'19 Annual Country General Manager Award- APAC Level
· Payroll Transitions & Client Workshops
· Adept in using MS – office suite.
· Proficient user of SAP and EC SuccessFactors
· Strong Payroll Experience AU, NZ and other SEAsia countries.
Key Skills And Achievements
- Adept in using MS – office suite.
- Proficient user of SAP and EC SuccessFactors
- Strong Payroll Experience AU, NZ and other SEAsia countries.
- Proficient user of Data pay/ Easipay software
- Strong analytical and data management skills
- Excellent team player and individual contributor.
- Managed team of 50 and nurtured them in meeting their career goals with empathy.
- SME award- Quarterly
- Top gun Award
- Best Team award – APAC Level
- Individual: FY'19 Annual Country General Manager Award- APAC Level
- Payroll Transitions & Client Workshops
References
Sandeep Kalvagadda, Assistant Vice President at State Street, Sandeep.kalvagadda@gmail.com
Languages
English
Full Professional
Hindi
Professional Working
Timeline
Customer Service Officer(Inland Revenue)
Madison Recruitment
03.2024 - Current
Senior Manager - ANZ& SEAsia Payroll
State Street Services Pvt.LTD.
11.2019 - 01.2024
Compliance Officer(Deputy Manager)
Automatic Data Processing, ADP
04.2013 - 11.2019
Implementation Manager
ADP Pvt. Limited
03.2011 - 04.2013
Payroll & Compliance Analyst
Automatic Data Processing, ADP
04.2009 - 02.2011
Data Analyst
Automatic Data Processing, ADP
01.2008 - 04.2009
Bachelor of Arts - Commerce
Osmania University
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