Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dineshkumar Ravi

Hamilton,New Zealand

Summary

Data driven, Result oriented IT professional experienced in Project Management with technical proficiency in customer support and documentation.

Overview

16
16
years of professional experience

Work History

Project Coordinator

HCL Tech
08.2022 - Current
  • Monitor and provide Technical Assistance to the team for the assigned project and identify areas of improvement for better results.
  • Indulge in training sessions for internal evaluation and process analysis and accomplish progression based results for the customer needs.
  • Observation role in technical projects to get hands-on approach and to give solutions based on the customers issues.
  • Responsible for compilation of database to ensure the information is secured to protect customer related data.
  • Coordinating work flow management of the team and the customer ticket follow ups, by interacting to them on timely manner and addressing them with strategic solutions.

Technical Lead

VERTEC LTD
12.2019 - 07.2022
  • Responsible for compilation of data from customer requirements phase to final product development and testing phase and provide documentation support.
  • Follow up with NCR's raised from customers to prevent escalation and provide technical solution through systems to ensure ticket is closed.
  • Coordination with Project Management Team for internal improvement and follow appropriate guidelines to fulfil customer requirements.
  • To demonstrate and train product validation process to team members as part of refresh training and career development.

Process Technologist

JP MARSHALL PROFILLING
03.2018 - 12.2019
  • To engage with the clients for the projects discussion and finalizing the requirements.
  • Design and development of systems and assigning tasks for process analysis for the timely completion of the jobs for the allocated projects.
  • Establish proper work flow and responsible for the completion of the targeted numbers.
  • Provide technical assistance for the assigned projects, by coordinating with the customers as required.

Operations Lead

BB FLUX AND FITNESS CENTER
01.2012 - 08.2017
  • Assisted customers, with track record of helping 70% of clients reach goal within first month.
  • Increased sales from less than 30% to 80% within a year, exceeding quota in 2015.
  • Provided exceptional sales and service, securing 40% of new clients.
  • Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts.

Technical Support Executive

SS CORP SLASH SUPPORT
04.2011 - 10.2012
  • Primary role involved, in sales and troubleshooting activities related to VOIP services, Microsoft Office / Basic Network Maintenance /ISP.
  • Worked closely with project team in planning, coordinating and implementing upselling sales methodology.
  • Follow up on Market scan and Analysis and present weekly data to management.
  • Engage on daily sales approval and validation to improve the quality selling and customer service.

Sales Consultant

SUTHERLAND GLOBAL SERVICES
06.2008 - 04.2011
  • QuickBooks is a user-friendly accounting software that tracks the business income and expenses.
  • Cold calling to the desired customer base for UK and USA clients, and creating proactive leads.
  • Targeting existing customers for the license upgrade and new license execution.
  • Meeting the sales process and driving the path towards achieving the KPI.
  • Perform research on the competition's services.
  • Planning of strategic promotions to counter the competition and to run promotions of the execution of the desired promotion on timely manner.

Education

Bachelor of Engineering - Electronics And Communication

ANNA UNIVERSITY
CHENNAI
05.2007

Skills

  • Project Management
  • MS Office suite
  • Documentation
  • Communication
  • Problem Solving
  • Detailing

Timeline

Project Coordinator

HCL Tech
08.2022 - Current

Technical Lead

VERTEC LTD
12.2019 - 07.2022

Process Technologist

JP MARSHALL PROFILLING
03.2018 - 12.2019

Operations Lead

BB FLUX AND FITNESS CENTER
01.2012 - 08.2017

Technical Support Executive

SS CORP SLASH SUPPORT
04.2011 - 10.2012

Sales Consultant

SUTHERLAND GLOBAL SERVICES
06.2008 - 04.2011

Bachelor of Engineering - Electronics And Communication

ANNA UNIVERSITY

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Dineshkumar Ravi