Dineth Beneragama

Leading a team of dedicated service agents to consistently surpass performance metrics, exemplifying a steadfast dedication to excellence in service delivery. Ensuring adherence to procedures and thorough resolution of customer issues through meticulous task completion or alternative solutions.

Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.

Facilitated training sessions for new hires on company policies, procedures, and effective sales techniques. Inspired my team to achieve collective sales targets and individual KPIs, fostering positivity even during quieter periods.

Exceeded sales targets through exceptional customer service and persuasive communication skills for repeat business.

Identified university club market gaps, enabling strategic planning and forecasting. Fostered strong partnerships with other club executives, driving collaborative initiatives. Established marketing metrics; doubling social media growth. Led to club's largest events, attracting 200+ members per major event and fostering a positive buzz within the university community.

Managed budgets effectively, optimizing the allocation of resources to maximize event impact for our members.

Inspired my team to leverage peak hours to enhance upselling rates by fostering a positive and energetic atmosphere. As a result, upselling increased by approximately 10% during my shifts, while we maintained our production rate of six minutes per burger, ensuring the consistent quality for which we are renowned.

As a part-time crew member at Burgerfuel, I actively contributed to cultivating a positive attitude within the team, ensuring we consistently met the expectations set by our managers in a fast-paced work environment.