Dino Fajardo
42 Tiger Drive, Golflands,New Zealand
Summary
Dynamic professional with extensive experience at PIC Insurance Brokers, excelling in customer service and effective communication. Proven ability to advocate for clients, ensuring optimal claim outcomes. Skilled in critical thinking and proficient in Microsoft Office, I thrive in fast-paced environments while delivering exceptional results and managing multiple tasks efficiently.
Overview
6
6
years of professional experience
Work History
Claims Support
PIC Insurance Brokers
East Tamaki
07.2023 - Current
- Provide support on clients' needs, handle client inquiries, and process claim lodgements on a daily basis.
- Assist claim handlers with ad-hoc tasks, data entry, and processing information accurately on their behalf.
- Systematic approach to ensure all information requests are followed up on with good communication skills.
- Able to advocate for the client and receive the best possible outcomes for their claim.
- Communicating the insurer's advice, I am able to explain and review the policy coverage to clients.
Marine Broker Support
PIC Insurance Brokers
East Tamaki
10.2022 - 07.2023
- Assists brokers with general administrative tasks effectively, accurately, and in a timely manner.
- Undertake effective call distribution so that all calls are allocated and/or escalated to appropriate brokers to provide the required support.
- Ensure all relevant client interactions (meetings and calls) and information are accurately recorded in a timely manner.
- Effective and timely management of the credit control process involves collecting premiums in a proactive and professional manner within the required time frame.
- Proactively and appropriately resolve basic client account and coverage queries; coordinate client payments; actively seek support or refer as appropriate when required.
Administration Officer
Depart of Corrections
Manukau City
03.2022 - 10.2022
- Well-developed verbal communication and written skills. Interpersonal skills that can positively influence the team and others.
- Provided a full range of administrative support. File preparations and set-up documents to aid the probation officer's inductions for a deportee in the community.
- Able to use and learn the Microsoft Office suite, including Microsoft Word, Outlook, Excel, and PowerPoint.
Produce and Grocery Assistant
Countdown
Howick
04.2019 - 03.2022
- Received and unloaded new items upon delivery. Checked products for damages and order accuracy.
- Pleasantly greeted customers, and provided prompt, courteous service.
- Observed safety and protocols when transporting merchandise to different areas of the store to alleviate item damage.
- Assisted customers with price checking of products and finding requested items in the department.
- Provided exceptional services and pleasant experiences to retail customers.
- I volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelors of Science - Psychology
The University of Auckland
Auckland12.2022
High School Diploma -
Howick College
Auckland11.2018
Skills
- Customer service
- Good communication
- Good time management
- Critical thinking and problem-solving
- Ability to work in a team
- Ability to multitask
- Computer Skills
Languages
- English
- Filipino
References
References available upon request.
Timeline
Claims Support
PIC Insurance Brokers
07.2023 - Current
Marine Broker Support
PIC Insurance Brokers
10.2022 - 07.2023
Administration Officer
Depart of Corrections
03.2022 - 10.2022
Produce and Grocery Assistant
Countdown
04.2019 - 03.2022
Bachelors of Science - Psychology
The University of Auckland
High School Diploma -
Howick College
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