Dinukshi Ranpatidewa
Hastings,HKB
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Orchard Worker
Turners & Global
New Zealand
04.2025 - Current
- Operated and maintained orchard equipment to ensure optimal performance and safety standards.
- Pruned trees to promote healthy growth and maximize fruit yield.
- Monitored weather conditions and adjusted irrigation systems accordingly to maintain soil health.
- Assisted in harvesting fruits, ensuring timely collection and careful handling to reduce damage.
Scheduler & Health and Safety Rep
Kraft Heinz Watties
New Zealand
08.2024 - 04.2025
Machine Operator- Kraft Heinz Watties
Programmed Skill Force
05.2024 - 08.2024
- Operated machinery to ensure efficient production output and maintain quality standards.
- Monitored equipment performance, identifying issues for timely resolution and minimizing downtime.
- Optimized machine settings for improved efficiency and reduced waste during production runs.
Candidate Utilisation Specialist
Programmed Skilled Force
Hastings, HKB
03.2024 - 05.2024
- Rostering, Payroll, Microsoft outlook, Excel, Word (Admin)
- Followed all company policies and procedures to deliver quality work.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
Quality Controller- Kraft Heinz Watties
Programmed Skill force
New Zealand
11.2023 - 03.2024
- Conducted detailed inspections of products to ensure compliance with quality standards.
- Developed and implemented quality control procedures to enhance efficiency in operations.
- Trained team members on best practices for maintaining product quality and safety protocols.
- Analyzed production data to identify trends and recommend corrective actions for quality improvement.
Restaurant Manager
Indigo Restaurant Napier
Napier
09.2023 - 01.2024
Motel Manager
Valdez Motor lodge Hastings
Hastings
09.2022 - 09.2023
- Familiar with Online PMS, Ordering Linen, Laundry duties, Conference duties/catering, Helping cleaners, Making beds, Looking after swimming Pool
Restaurant Manager /Sous Chef
Red Pizzeria Whangarei
Whangarei
05.2015 - 10.2020
- Restaurant Service, Food and safety Knowledge, Silver service, Knowledge about food and wine, Table service, Guest complaint handling, Customer service skills, LCQ Certificate, Food and Hygiene certificate, Staff Training, Menu Planning, Food Preparation, Function catering, All kitchen Duties
Restaurant supervisor
Kings gate hotel Whangarei (Millennium Group Hotel)
Whangarei
09.2012 - 05.2015
- Cash handling, Bar tender, Restaurant service, Room service, Knowledge of stock taking and ordering stock, Conference catering
Crew Member
Mc Donald’s – Britomart
Auckland CBD
09.2011 - 08.2012
- Food preparation, General cleaning
Trainee sales assistant
Hilton Hotel
Sri Lanka
06.2010 - 03.2012
- Cash handling, Guest relations, Handling guest complaints, Customer service
Trainee commis chef
Hilton Hotel
Sri Lanka
06.2010 - 03.2012
- Making chocolates, Making desserts, Making cakes, Maintaining a dessert buffet
Education
Program of studies in pastry and bakery - undefined
Asian International Hotel school
Sri LankaInternational Cookery Program - undefined
Asian International Hotel school
Sri LankaEnglish Grammar and spoken English (secondary level course) - undefined
Royal Institute
Sri LankaDiploma in hotel and hospitality management level 5 -
North Shore International Academy
AucklandSkills
- Machinery Operation
- Problem-Solving
- Quality Assurance
- Complaint resolution
- Scheduling
- Customer Service
- Microsoft Outlook
Personal Information
- Age: 35yrs
- Gender: Female
- Nationality: Sri Lankan
Languages
English, Sinhala, Punjabi
References
- Monique Du Plessis, Senior Recruitment Specialist
monique.duplessis@programmed.co.nz,
027 283 8206
- Lorr Ramage Former Head Chef Red Pizzeria Whangarei.
0212521057
Timeline
Orchard Worker
Turners & Global
04.2025 - Current
Scheduler & Health and Safety Rep
Kraft Heinz Watties
08.2024 - 04.2025
Machine Operator- Kraft Heinz Watties
Programmed Skill Force
05.2024 - 08.2024
Candidate Utilisation Specialist
Programmed Skilled Force
03.2024 - 05.2024
Quality Controller- Kraft Heinz Watties
Programmed Skill force
11.2023 - 03.2024
Restaurant Manager
Indigo Restaurant Napier
09.2023 - 01.2024
Motel Manager
Valdez Motor lodge Hastings
09.2022 - 09.2023
Restaurant Manager /Sous Chef
Red Pizzeria Whangarei
05.2015 - 10.2020
Restaurant supervisor
Kings gate hotel Whangarei (Millennium Group Hotel)
09.2012 - 05.2015
Crew Member
Mc Donald’s – Britomart
09.2011 - 08.2012
Trainee sales assistant
Hilton Hotel
06.2010 - 03.2012
Trainee commis chef
Hilton Hotel
06.2010 - 03.2012
Program of studies in pastry and bakery - undefined
Asian International Hotel school
International Cookery Program - undefined
Asian International Hotel school
English Grammar and spoken English (secondary level course) - undefined
Royal Institute
Diploma in hotel and hospitality management level 5 -
North Shore International Academy