Summary
Overview
Work History
Education
Skills
Qualifications And Training
Accomplishments
Languages
Hobbies and Interests
Linkedin Profile
References
Timeline
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Diogo Ramos

Te Atatu Peninsula,New Zealand

Summary

Client-focused and driven Client Development Manager with a proven track record in growing sales and building strong relationships. I’m passionate about finding the right solutions for each client, leading teams with purpose, and always looking for ways to improve service quality. Loyal, adaptable, and proactive, I’m driven by a genuine passion for excellence and customer satisfaction. My strength lies in clear communication, attention to detail, and a hands-on approach that keeps clients happy and business moving forward

Overview

17
17
years of professional experience

Work History

CLIENT DEVELOPMENT MANAGER

Humphreys Landscaping
Auckland, New Zealand
08.2022 - Current
  • Led full sales process for landscape projects and garden maintenance, generating over $1 million in sales during first year.
  • Drove business growth through strategic initiatives, launching successful Winter Campaign for seasonal garden services, maintained steady workflow, and boosted long-term client engagement.
  • Created proposals that effectively addressed client needs, resulting in increased closing rates and customer loyalty.
  • Served as primary contact for clients, identifying needs and delivering tailored solutions to enhance service quality.
  • Oversaw portfolio of commercial and residential clients, conducting regular performance reviews to boost satisfaction and retention.
  • Collaborated with internal teams to ensure seamless transitions and effective communication between sales and service delivery.

ACCOUNT MANAGER

Humphreys Landscaping
Auckland, New Zealand
01.2019 - 08.2022
  • Redesign the scheduling system, significantly improving efficiency for Account Managers and the service delivery team, resulting in better workload management and driving strong revenue growth.
  • Managed a high-performing team of 6 field staff, fostering a positive culture that consistently exceeded targets and generated significant additional work, contributing to team success and overall business growth.
  • Led team development by setting clear performance goals, conducting regular reviews, and providing ongoing training, boosting productivity and enhancing service quality.
  • Conducted routine quality control visits across a diverse client portfolio, ensuring high standards, proactively addressing issues, and tailoring maintenance plans to build long-term relationships.
  • Oversaw tools, vehicles, and equipment management, maintaining operational safety, efficiency, and delivering high-quality service across all projects.
  • Resolved client and team issues swiftly and professionally, maintaining smooth day-to-day operations and ensuring deadlines and client expectations were consistently met.

TEAM LEADER – LANDSCAPE GARDENER

Humphreys Landscaping
Auckland, New Zealand
09.2017 - 01.2019
  • Mentored and led team of gardeners to enhance job organization and skill development.
  • Ensured high-quality work delivery through daily oversight and structured guidance.
  • Managed presentation, tools, and equipment, ensuring compliance with safety standards.
  • Collaborated with Account Managers to assess support needs and provide performance feedback.
  • Maintained strong client relationships by promptly addressing issues and concerns.
  • Enforced health and safety practices, ensuring team members adhered to protective gear requirements.

LANDSCAPE GARDENER

Taylor Landscaping
Perth, Western Australia
01.2016 - 08.2017
  • Supervision of landscape installation and maintenance teams, managing small domestic landscaping projects, scheduling and coordinating, general garden installation and garden maintenance.

CONSTRUCTION ENGINEER ASSISTANT

MRV Engenharia
Sao Jose dos Campos, Brazil
10.2009 - 04.2013
  • Assisted engineers in preparing construction plans and technical documentation, ensuring compliance with project specifications.
  • Monitored on-site activities to enforce adherence to design plans and safety regulations.
  • Supported cost estimation and budgeting processes to control procurement and contractor payments.
  • Conducted site surveys and collected data for design development and project planning.
  • Liaised with clients, contractors, and suppliers to provide updates and resolve issues efficiently.
  • Oversaw daily operations, organized work schedules, and coordinated teams for timely project delivery.

CONSTRUCTION ENGINEER INTERN

Prefeitura Municipal (Council)
Sao Jose dos Campos, Brazil
02.2008 - 10.2009
  • Supported senior engineers in reviewing project plans and verifying construction accuracy.
  • Monitored construction progress to ensure consistent adherence to quality standards.
  • Conducted site inspections to confirm projects complied with local building codes and regulations.

Education

Bachelor - Civil Engineering

UNIVAP
Brazil

Skills

  • Client relationship management
  • Sales proficiency
  • Team leadership
  • Project coordination
  • Cross-functional collaboration
  • Organizational skills
  • Problem-solving
  • Attention to detail
  • Microsoft Office suite knowledge
  • ERP system expertise (Simpro)

Qualifications And Training

  • Level 1 Accreditation for Sales Skills, Indicator Sales Academy, 01/01/24
  • Certificate IV in Horticulture, GQ Australia College, 01/01/17
  • Certificate II in Landscaping, Challenger Institute of Technology (TAFE), 01/01/15

Accomplishments

  • Collaboration (Core Value Award) – Received the end-of-year award for leading a successful redesign of the company’s scheduling structure. This initiative improved internal coordination, boosted team efficiency, and contributed to measurable business growth.
  • Professionalism (Core Value Award) – Voted by leadership as the team member who best embodied professionalism, consistently exceeding performance targets and setting a high standard of quality, reliability, and commitment across the business.

Languages

  • English, Fluent
  • Portuguese, Fluent
  • Spanish, Intermediate

Hobbies and Interests

  • Crossfit and Football – Passion for competing and pushing myself to improve.
  • Weekend adventures – love to chill, great coffee and a cold beer.

Linkedin Profile

https://www.linkedin.com/in/diogo-ramos-6b58192b2/

References

References available upon request.

Timeline

CLIENT DEVELOPMENT MANAGER

Humphreys Landscaping
08.2022 - Current

ACCOUNT MANAGER

Humphreys Landscaping
01.2019 - 08.2022

TEAM LEADER – LANDSCAPE GARDENER

Humphreys Landscaping
09.2017 - 01.2019

LANDSCAPE GARDENER

Taylor Landscaping
01.2016 - 08.2017

CONSTRUCTION ENGINEER ASSISTANT

MRV Engenharia
10.2009 - 04.2013

CONSTRUCTION ENGINEER INTERN

Prefeitura Municipal (Council)
02.2008 - 10.2009

Bachelor - Civil Engineering

UNIVAP

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Diogo Ramos