Dionard A. Millanes

Key Responsibilities & Achievements:

• Assisted in the day-to-day operations of the Online Shopping Department, ensuring all online orders were picked, packed, and processed accurately, and on time.
• Regularly supervised online operations during shifts, especially acting as the closing staff when no supervisor was available, demonstrating a full understanding of closing procedures and store processes.
• Confidently handled store and online closing duties, including final order checks, equipment organization, cleaning online areas, and ensuring all procedures were completed according to policy.
• Managed customer inquiries and complaints professionally, using strong product knowledge to resolve issues, and encourage repeat online purchases.
• Provided concierge-style service by safely transporting customers’ online shopping orders from the store to their vehicles, while maintaining excellent customer interaction.
• Assisted customers on the shop floor while picking online orders, ensuring accuracy and product availability.
• Maintained cleanliness and organisation of online equipment and work areas.
• Followed all Health & Safety and Food Safety standards at all times.
• Assisted with inventory and stock-related tasks when required.