Dipa Khadka
Hastings
Summary
Dedicated customer service representative with a strong focus on communication, organization, and problem-solving. Proven ability to maintain detailed records and ensure timely delivery of products.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Superstrike Tenpin Bowling Center
Hastings
12.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Field Supervisor
K&K College
New Baneshwor
11.2019 - 08.2023
- Coordinated schedules and activities for fieldwork and student engagements.
Program Volunteer
Youth Advocacy Nepal
Anamnagar
03.2018 - 09.2019
- Developed comprehensive reporting and documentation processes for improved clarity.
- Coordinated volunteer efforts and team-building activities to enhance engagement.
- Executed various voluntary tasks as directed by board members.
Customer Service Representative
Namaste Nepal Medical Center
Gongabu
02.2012 - 03.2015
- Typed reports to ensure accurate documentation of client information.
- Assisted patients in scheduling appointments and managing medical records effectively.
- Maintained organized patient files, updating information within the system regularly.
Education
Bachelor of Arts -
Active Academy College
Kathmandu12-2019
High School Diploma -
Shree Syauri Bhumi Higher Secondary School
Nuwakot01-2013
School Leaving Certificate -
Shree Syauri Bhumi Higher Secondary School
Nuwakot11-2010
Skills
- 160 hours skills training on cook occupations
- Completion of training Programme and acquiring skills on baker course 160 hours
- Professional Video Editing for 3 months
Languages
English
Professional
Hindi
Professional
Nepali
Professional
Certification
- Permanent Teaching license (Teacher Service Commission)
- Manager's Certificate ( Sale and Supply Alcohol act 2012)
Timeline
Customer Service Representative
Superstrike Tenpin Bowling Center
12.2024 - Current
Field Supervisor
K&K College
11.2019 - 08.2023
Program Volunteer
Youth Advocacy Nepal
03.2018 - 09.2019
Customer Service Representative
Namaste Nepal Medical Center
02.2012 - 03.2015
Bachelor of Arts -
Active Academy College
High School Diploma -
Shree Syauri Bhumi Higher Secondary School
School Leaving Certificate -
Shree Syauri Bhumi Higher Secondary School