DIPAL DIVYA
Christchurch,CAN
Overview
1
1
year of professional experience
Work History
Customer Service Representative
CHCH Contact Centre MSD
2022.12 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Retail Associate
Farmers Trading
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Supervisor
Pak N Save
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
MBA In Business Administration And Management Applied Business Management, HR -
Ara Institute of Canterbury, Christchurch
Christchurch, CAN12.2022
Skills
- Relationship Building
- Microsoft Office
- Needs Assessment
- Critical Thinking
- Customer Service
- Payment Processing
Languages
English
Hindi
References
References available upon request
Timeline
Customer Service Representative
CHCH Contact Centre MSD
2022.12 - Current
Retail Associate
Farmers Trading
Supervisor
Pak N Save
MBA In Business Administration And Management Applied Business Management, HR -
Ara Institute of Canterbury, Christchurch