Summary
Overview
Work History
Education
Skills
Timeline
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Dipali Buddhadev

Auckland,AUK

Summary

Experienced Technical Support Engineer with demonstrated history of working in the information technology and services industry. Skilled in Application Support and Implementation, Troubleshooting, Configuration, CRM, Product Support. Proven to understand Business requirements and translate into actionable project plans.

Overview

9
9
years of professional experience

Work History

Technical Support Engineer

Swayam Infotech
10.2020 - 08.2023
  • Assist with the systems and process to ensure completeness and accuracy of our data.
  • Research & Resolve issues using JIRA & Confluence.
  • Conduct Testing for Application/Product to identify risk and issues.
  • Creating and Updating Technical Documantation.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Android Developer

Swayam Infotech
03.2016 - 09.2020
  • Worked to build up an application using the android native language for the Android platform, as well as implementing React Native UI for both iOS and Android platforms.
  • Engaged in providing technical features throughout the entire software development lifecycle, including requirements, design, implementation, integration, testing, deployment, maintenance, documentation, and support.
  • Enhanced code performance according to industry standards by focusing on design patterns, layering and creating reusable components while understanding the potential impact of future changes in business logic.
  • Resolved bugs identified by QA team, improving code sustainability and efficiency.

PHP Developer

Swayam Infotech
02.2015 - 02.2016
  • Database design and creation of web services according to project requirements.
  • Front-end design and development using HTML, CSS, and JS.
  • Contributed to maintaining the product by improving coding standards and fixing the defects to provide a satisfactory product to clients.
  • Implemented and modified business logic in the backend as per requirements and reviewed the codebase.
  • Evaluated existing product and improved stability, efficiency and high availability of the product.

Full-time Intern

Swayam Infotech
10.2014 - 01.2015
  • Pursued training in PHP CodeIgniter framework, MySQL and Web services that helps to connect with application.
  • Created and executed Web services of live projects.
  • Design and develop live web application.

Education

Bachelor of Engineering - Information Technology

Marwadi University
Rajkot, India
06.2013

Skills

  • Windows Suite
  • CRM, JIRA
  • MSOffice 365, SQL Server
  • Operating Systems Expertise
  • Technical Support
  • Troubleshooting & Problem Solving
  • Application Support & Implementation Support
  • Critical & Forward Thinking
  • Project Management

Timeline

Technical Support Engineer

Swayam Infotech
10.2020 - 08.2023

Android Developer

Swayam Infotech
03.2016 - 09.2020

PHP Developer

Swayam Infotech
02.2015 - 02.2016

Full-time Intern

Swayam Infotech
10.2014 - 01.2015

Bachelor of Engineering - Information Technology

Marwadi University

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Dipali Buddhadev