Dipesh Namjali
Auckland,Auckaland CBD
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
Centric Contact System
Chakrpat Bansbari, Kathmandu Nepal
08.2018 - 11.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of 15 members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Implemented new working processes to deliver multiple improvements.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Participated in cross-functional team-building activities.
- Cross-trained and provided back up for customer service managers.
- Molded team and embraced change to adapt within dynamic market.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
Customer Service Representative
Aceon Software Private Limited
Thapathali Marga, Kathmandu Nepal
02.2017 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School - Business Management
Golden Gate International College
Battisputali, Old Baneshwor 10.2018
Skills
- Verbal and Written Communication
- Service Level Agreements
- Giving Constructive Feedback
- Work Planning and Prioritization
- Issue Resolution
- Environmental Practices
- Attention to Detail
- Staff Training
- Teamwork and Collaboration
- Call Center Customer Service
- Selling Skills
- Guest Satisfaction
Certification
Barista
Timeline
Team Leader
Centric Contact System
08.2018 - 11.2021
Customer Service Representative
Aceon Software Private Limited
02.2017 - 05.2017
High School - Business Management
Golden Gate International College