Dipika Panchal
Auckland,AUK
Summary
Dedicated Customer Service Specialist delivering high standard services and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Also, friendly hairdresser dedicated to providing exceptional service to clients. Highly-motivated and desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
5
5
years of professional experience
Work History
Hair Dresser and Frount Desk Sapporter
Vivo Hair salon
Grenn Lane West, Auckland
02.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Can do attitude
- Responding those calls for inquiries,complaints and booking.
- Tech savvy
- Create positive impact on others and motivates team
- Deliver service in timely manner with excellent customer service skills
Customer Support Specialist
kess hair and beauty
, Chrischurch
05.2021 - 12.2022
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Created detailed reports on customer feedback for management review.
Call Center Representative
Airtel
Vadodara, India
11.2018 - 01.2020
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Education
Bachelor of Arts -
01-2014
Some College (No Degree) - Skin Care, Make Up And Business Management
Skills
- Positive and Can do attitude
- Decision-Making
- Relationship Building
- Excellent Communication skills
- Tech-savvy
- Active Listening
- Multi-Task and time Management
- Problem-Solving Abilities
- Retail Sales Customer Service skills
- Quick learner and easy adoptable skills
Timeline
Hair Dresser and Frount Desk Sapporter - Vivo Hair salon
02.2023 - Current
Customer Support Specialist - kess hair and beauty
05.2021 - 12.2022
Call Center Representative - Airtel
11.2018 - 01.2020
M S UNIVERSITY - Bachelor of Arts,
Cut Above - Some College (No Degree), Skin Care, Make Up And Business Management
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