Dipika Panchal
Papatoetoe
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
3
3
years of professional experience
Work History
Senior Stylist
Vivo
02.2023 - Current
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- performing multiple duties in day to day life at workplace for example, doing receptions, answering calls and emails regarding bookings and enquiries than doing retails and welcoming client to make them valued and comfortable.
- working in team with achieving target to grow business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Support Specialist
Kess Hair And Beauty
05.2021 - 12.2022
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained and managed customer files and databases.
Education
Bachelor of Arts -
M S University
Skills
- Adaptable to change
- Fashion Trend Awareness
- Professionalism and Etiquette
- Continuing Education Commitment
- Active Listening
- Problem-solving abilities
- Critical Thinking
Timeline
Senior Stylist
Vivo
02.2023 - Current
Customer Support Specialist
Kess Hair And Beauty
05.2021 - 12.2022
Bachelor of Arts -
M S University
Similar Profiles
Jiaying YangJiaying Yang
Vivo Brand Ambassador at VivoVivo Brand Ambassador at Vivo
Samir JavedSamir Javed
Business analyst at VivoBusiness analyst at Vivo
ARYAN PATELARYAN PATEL
Mobile Repair Technician at VivoMobile Repair Technician at Vivo