Dipu Menon
Wainuiomata,WGN
Summary
Highly proactive manager with 10+ years of experience in team leadership in various industry. Background includes sales, management and customer service in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
Crescent Foods
01.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Load Assistant
Avesec Wellington
01.2021 - 01.2022
Self Employed Independent Contractor
Newzealand couriers
06.2019 - 05.2021
Self Employed Independent contractor
Pace Couriers
05.2018 - 05.2019
Freight Handler
Summerland Freight Services
09.2016 - 04.2018
- Managing the incoming freight from Auckland (DHL) and different regions of Canterbury
- Checking and re-directing to the right destination
- Forklift Operation
- Loaded and unloaded trucks.
- Collaborated with team members to resolve challenges and improve productivity.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Communicated with drivers and dispatch to coordinate delivery schedules.
- Helped train new employees in safe practices and warehouse procedures.
Self Employed
01.2013 - 03.2017
Customer Service and Site Manager
Z Energy
01.2009 - 01.2013
- Bringing in innovative ideas to boost sales and revenue to the business
- Looking at ways to effectively controlling unexpected cost on the site by building a strategy plan for every staff to adhere to
- Cash handling and processing daily transactions for customers
- Site banking done into system and ensuring this is documented to the head office
- Boosting up sales by recommending any new products or services introduced
- Being a part of promotional activities held, like fund raiser which in turn would mark a new customer base and promote new beginnings for existing customer
- Store Management and looking after a team of Customer service representatives.
Education
Diploma in Management -
New Zealand School of Business And Government
Bachelor of Computer Application -
Mahatma Gandhi University
12.2006
Skills
- Excellent customer service and relationship building skills
- Proven sales and negotiation experience
- Leadership and team management experience
- Retail Customer Service Experience
- Good time management skills with the ability to work in a pressurized environment ensuring quality service
- Strong interpersonal skills
- Adaptable, with the experience of different workplace customs and cultures
- Self-Motivated and Detail oriented
- Kitchen Equipment Operation
- Food Preparation and Safety
- Customer Service Best Practices
- Menu Planning
- Staff Development Talent
Experience Highlights
- Restaurant Manager, Crescent Foods, 2022-01-01, 2023-12-31
- Load Assistant, Avesec Wellington, 2021-01-01, 2022-12-31
- Self Employed Independent Contractor, Newzealand couriers, 2019-06-01, 2021-05-31
- Self Employed Independent contractor, Pace Couriers, 2018-05-01, 2019-05-31, Christchurch
- Freight Handler, Summerland Freight Services, 2017-03-01, 2018-04-30
- Self Employed, 2013-01-01, 2017-03-31
- Customer Service and Site Manager, Z Energy, 2009-01-01, 2013-12-31, Wellington
Certifications Held
- Retail management level 2
- Food safety
- Fire and safety
- liquor licence
- Duty manager
Personal Qualities
- Friendly, vibrant and enthusiastic
- Quick Learner
- Excellent communicator
- Love meeting new people
- Excellent work ethics and attitude
References
Aneesh Thomas, Avsec Team Leader, 0273013047 Oliver Lai, Avsec Team Leader, 021383838 Tony Nossel, Operation Manager NewZealand Couriers, 0272261543
Timeline
Restaurant Manager
Crescent Foods
01.2022 - Current
Load Assistant
Avesec Wellington
01.2021 - 01.2022
Self Employed Independent Contractor
Newzealand couriers
06.2019 - 05.2021
Self Employed Independent contractor
Pace Couriers
05.2018 - 05.2019
Freight Handler
Summerland Freight Services
09.2016 - 04.2018
Self Employed
01.2013 - 03.2017
Customer Service and Site Manager
Z Energy
01.2009 - 01.2013
Diploma in Management -
New Zealand School of Business And Government
Bachelor of Computer Application -
Mahatma Gandhi University
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