Dishant Paresh Pabari
Auckland,AUK
Summary
Seasoned Concession Sales Manager with comprehensive background in food service operations and customer service manager. Experienced in leading teams, managing inventory, and ensuring compliance with health and safety regulations. Strong communication skills, adept at developing effective relationships with staff and customers to improve overall satisfaction levels. Notable for improving efficiency while maintaining the highest quality of service standards.
Overview
18
18
years of professional experience
Work History
Concession Manager
Rodd & Gunn DJ’s New Market
, NZ
2022.11 - Current
- Enhanced store performance by achieving high sales value, robust KPIs, and effective upselling strategies.
- Fostered a positive workplace culture that motivated team collaboration.
- Ensured compliance with company merchandising standards through diligent execution.
- Delivered weekly performance updates for both the store and team members to track progress.
- Scheduled team shifts efficiently by preparing an organized roster.
- Facilitated continuous training sessions to keep the team informed about products and promotions.
- Regularly maintained logs for operational transparency and accountability.
- Verified correct pricing display for products on shelves as per company guidelines.
Store Manager
Whitford Merchants
, NZ
2021.09 - 2022.10
- Directed store operations during opening and closing hours for efficiency.
- Facilitated customer interactions with professionalism to enhance satisfaction levels.
- Coordinated stock management activities alongside invoice documentation.
- Optimized product pricing to maintain competitive profit margins.
- Executed procurement plans by liaising with suppliers, negotiating terms, and fulfilling stock needs.
- Addressed customer complaints promptly to uphold business standards.
- Planned promotional displays effectively to boost merchandising initiatives.
- Monitored compliance with liquor laws, ensuring safe operational practices.
Part Time Sales Assistant
Yd. Onehunga
, NZ
2021.09 - 2022.09
- Delivered high-quality customer service through YD selling techniques.
- Prioritized upselling strategies to enhance sales performance.
- Performed duties as instructed by management, adhering to company policies.
- Managed opening and closing responsibilities for operational efficiency.
- Cooperated with colleagues to foster a positive team environment.
- Maintained store appearance and cleanliness following standard operating procedures.
Assistant Sales Manager
Yd. Manukau
, NZ
2020.11 - 2021.09
- Achieved superior customer service through YD selling techniques.
- Consistently fulfilled individual and store budget goals each week.
- Engaged in recruitment efforts to build a strong team.
- Executed induction programs for new employees promptly.
- Resolved customer disputes to maintain positive relationships.
- Communicated policies effectively, ensuring team compliance at all levels.
- Arranged merchandising of store areas per SOP guidelines.
- Handled cash transactions safely and efficiently.
Part time Sales Assistant
Yd. Onehunga
, NZ
2019.10 - 2020.11
- Delivered high-quality customer service through YD selling techniques.
- Prioritized upselling strategies to enhance sales performance.
- Performed duties as instructed by management, adhering to company policies.
- Managed opening and closing responsibilities for operational efficiency.
- Cooperated with colleagues to foster a positive team environment.
- Maintained store appearance and cleanliness following standard operating procedures.
Assistant Manager Sales
The Ocean Pearl Hotel
, IND
2018.02 - 2018.06
- Analyzed hotel business strategies to set actionable goals with corresponding plans.
- Revised action plans and financial objectives quarterly for relevance
- Searched for new markets and opportunities, resulting in increased sales performance.
- Executed all sales strategies outlined in the marketing plan within assigned markets.
- Initiated daily sales outreach and organized site visits for corporate clients.
- Nurtured long-lasting business relationships through immediate responses and service quality.
- Worked alongside Revenue manager to negotiate rates as per financial expectations
- Built synergy with front office staff, focusing on shared goals for enhanced performance.
C & E Sales Coordinator
Hilton Hotel Mumbai Airport
, IND
2016.08 - 2017.11
- Prepared confidential reports, letters, memos, and correspondence for DOS (B&C) and maintained organized files.
- Took and transcribed minutes of meetings, ensuring accuracy and clarity.
- Established an efficient minutes and filing system for the department.
- Managed incoming and outgoing mail, distributing documents promptly.
- Coordinated telephone calls and arranged appointments for DOS (B&C).
- Monitored appointment schedules and various meeting arrangements.
- Maintained office supplies with weekly requisitions initiated.
- Produced event outlines detailing needs such as venue, accommodations, and telecommunications.
Night Audit Supervisor
Best Western Plus Hotel
, CAD
2013.12 - 2014.12
- Ensured efficient management of staff to enhance service quality.
- Directed check-in and check-out processes for guests, facilitating positive experiences.
- Balanced hotel guest ledger entries, incorporating room service, calls, and accommodations.
- Accurately posted all daily charges to respective guest folios or master accounts.
- Managed reconciliation of food and beverage outlets at day close.
- Oversaw accountability for miscellaneous front office charges, ensuring accuracy of adjustments.
- Prepared, generated, and distributed daily managers’ reports with supporting documents.
- Maintained proper file organization and system resets for forthcoming operations.
Line Cook
Chop Steak House and Restaurant
, CAD
2013.07 - 2013.12
- Facilitated meal preparation and service alongside kitchen staff during peak hours.
- Performed essential tasks such as washing and chopping ingredients for menu variety.
- Organized breakfast counter setup to promote effective guest service.
- Participated in food preparation across salad, dessert, grill, and fry sections.
- Oversaw kitchen staff activities to guarantee smooth operations.
- Identified and reported substandard food items to Head cook promptly.
- Kept detailed records of meat and seafood inventory for operational needs.
- Handled buffet logistics through setup, break-down, and consistent replenishment.
F&B Trident
Oberoi Group of Hotel
, IND
2010.08 - 2011.05
- Delivered exceptional food and beverage service to enhance guest experience.
- Took orders and provided menu recommendations to assist guests.
- Presented menus and addressed inquiries regarding cuisine.
- Prepared accurate checks that itemized meal costs and taxes.
- Monitored guest satisfaction, addressing complaints promptly.
- Tracked daily sales of alcoholic and non-alcoholic beverages, managing inventory effectively.
On job training
Oberoi Group of hotels
, IND
2007.04 - 2010.05
- Streamlined front office operations to enhance guest check-in and check-out processes.
- Managed food and beverage services, ensuring quality and prompt delivery.
- Training in kitchen activities, maintaining high standards of food safety and hygiene
- Coordinated housekeeping tasks to ensure cleanliness and guest satisfaction.
- Administered purchasing and receiving processes to optimize inventory management.
Education
Post-Graduation - Applied Management
Eastern Institute of Technology
New Zealand01.2020
Graduate Certificate - Wine Business Management
Niagara College
Canada01.2013
Bar Tending Course -
Boston Bar Academy
India01.2011
Bachelor of Tourism Studies -
Indira Gandhi National Open University
India01.2010
Skills
- Customer service excellence
- Upselling strategies
- Staff training and development
- Conflict resolution
- Effective communication
- Merchandising standards
- Performance tracking
- Customer relationship management
- Results-driven teamwork
- KPI achievement
- Transformational leadership
- Authoritative leadership
- Organizational skills
- Time management
- Menu planning
- Recruitment and hiring
- Food preparation
Additional Information
Cooking, Painting, Long Drive with friends and families, Pets, Hardworking, Honest, Helpful, Polite, Professional.
Accomplishments
- Honored with the Best Customer Service Letter in the restaurant at the Hilton Mumbai, India, by the general manager
- Honored with Best Employee of the Month in Business Development (Sales Department) at Hilton Mumbai, India, by the general manager
Timeline
Concession Manager
Rodd & Gunn DJ’s New Market
2022.11 - Current
Store Manager
Whitford Merchants
2021.09 - 2022.10
Part Time Sales Assistant
Yd. Onehunga
2021.09 - 2022.09
Assistant Sales Manager
Yd. Manukau
2020.11 - 2021.09
Part time Sales Assistant
Yd. Onehunga
2019.10 - 2020.11
Assistant Manager Sales
The Ocean Pearl Hotel
2018.02 - 2018.06
C & E Sales Coordinator
Hilton Hotel Mumbai Airport
2016.08 - 2017.11
Night Audit Supervisor
Best Western Plus Hotel
2013.12 - 2014.12
Line Cook
Chop Steak House and Restaurant
2013.07 - 2013.12
F&B Trident
Oberoi Group of Hotel
2010.08 - 2011.05
On job training
Oberoi Group of hotels
2007.04 - 2010.05
Post-Graduation - Applied Management
Eastern Institute of Technology
Graduate Certificate - Wine Business Management
Niagara College
Bar Tending Course -
Boston Bar Academy
Bachelor of Tourism Studies -
Indira Gandhi National Open University