Divashal Darish Anand
Auckland
Summary
A Bachelor of Science graduate in Information and Technology Management (November 2024) with a strong foundation in IT systems, business processes, and data management. Experienced in CRM maintenance, UI/UX design, IT project coordination, and process optimization, with a proven ability to bridge the gap between technology and business needs. Adept at problem-solving, stakeholder communication, and agile thinking, with hands-on experience in admin operations, IT support, and digital transformation projects. Currently seeking a role in the tech industry to apply my skills and contribute to innovative solutions.
Overview
6
6
years of professional experience
Work History
Operations and Administrator
Cleancorp NZ
02.2024 - Current
- Manage a portfolio of 500+ customers and 150+ franchises, ensuring service allocation.
- Coordinate monthly cleaning schedules and specialized services, working with 10+ teams for deep cleaning, carpet care, window washing, and floor treatments.
- Evaluated customer needs and feedback to drive product and service improvements.
- Handle all administrative communications, acting as the key point of contact between clients, franchisees, and internal teams.
- Manage sales quotes, follow up on leads, and assist with service agreements.
- Provide IT and tech support for office employees, troubleshooting hardware/software issues.
- Successfully led and passed ISO audit compliance for the company.
- Implemented minimum wage adjustments across contracts and maintained regular customer communication.
- Contributed to app development, creating stakeholder proposals, scope documents, and initial design prototypes.
Client Specialist & Sales
Optimal Clinical Trials
05.2023 - 02.2024
- First call resolution.
- Telemarketing and sales - High Volume Calls
- Daily customer interactions - Managing leads on CRM.
- Connection with doctors and sponsors for upcoming studies.
- Sales and marketing coordination with current studies.
- Great verbal and written skills, managing scripts and templates for the Patient Engagement Team.
- Data entry/mining for lead generation.
- Data documentation - daily use of Excel and Word.
- Stakeholder/board meetings discussing sales strategies.
- Expertly utilized diverse software and databases for streamlined data analysis and effective recruitment efforts.
- Evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Collaborative work between different departments(i.e Doctors, nurses, marketing, etc.)
- Managed international partnerships, utilizing software tools for global recruitment.
Shift Manager
Pizza Hut
12.2018 - 04.2023
- Demonstrated leadership as a Shift Manager, managing store operations.
- Maintained store standards, with KPI's and performance metrics.
Education
Bachelor of Science - Business And Technology
Information And Technology Management
University Of Auckland11.2024
National Endorsement of Merit in Level 1,2 And 3 -
PAPATOETOE HIGH SCHOOL
Skills
- Expertise and skills in programming languages such as Javascript, Python, C, HTML, and SQL
- SQL, data modeling, and database administration
- Business Data Analytics – Using tools like Power BI, Tableau, or Excel for insights
- CRM Maintenance – Skilled in managing, optimizing, and troubleshooting CRM systems to ensure data accuracy and efficient workflows
- Agile thinking: Analytical and critical thinking skills to address challenges, Scrum, and stakeholder coordination
- UI/UX Design – Skilled in designing user-friendly interfaces and enhancing user experiences through wireframing, prototyping, and usability testing using tools like Figma and Miro
Timeline
Operations and Administrator
Cleancorp NZ
02.2024 - Current
Client Specialist & Sales
Optimal Clinical Trials
05.2023 - 02.2024
Shift Manager
Pizza Hut
12.2018 - 04.2023
National Endorsement of Merit in Level 1,2 And 3 -
PAPATOETOE HIGH SCHOOL
Bachelor of Science - Business And Technology
Information And Technology Management
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