Divesh Gupta
Auckland
Summary
History of successfully transforming food and beverage service operations through performance improvements and cost reductions to maximize service and profits. Forward-thinking leader with analytical and critical thinking skills to solve all types of routine and complex business problems. Over ten years dedicated to food and beverage service.
Overview
8
8
years of professional experience
Work History
Bar Manager
Movenpick Hotel
08.2024 - Current
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Controlled COG's to maintain profit.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Developed unique events and special promotions to drive sales.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Food and Beverage Supervisor
Movenpick Hotel
06.2022 - 08.2024
- Manage Restaurant, Bar and Conference's daily operation
- Manage Rostering, Hiring and staff training
- Oversee ordering and stock management for F&B
- Successfully manage all aspects of banquet operations, including planning, execution and post event evaluation
- Collaborate with guests to customize event menus and coordinated special requests
- Implement cost-saving measures to optimize banquet profitability while maintaining service quality standards
Restaurant Manager
Johnny's Steakhouse
08.2021 - 06.2022
- Trained workers in food handling, money handling and cleaning roles to facilitate restaurant operations
- Optimized profits by controlling food, beverage and labor costs daily
- Managed accounts payable, accounts receivable and payroll
- Prepared weekly payroll to keep up with projected weekly revenue
- Collaborated with the chef to analyze and approve food and beverage selections
- Managed daily operations and processes, including reservations, budgeting and forecasting
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Consistently maintained high levels of cleanliness, storage, and sanitation of food and beverage products to ensure quality
- Mentored front of house personnel on company policies, customer service techniques and professional communication
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
Food and Beverage Supervisor
Grand Mercure
10.2020 - 08.2021
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Oversaw training and development of restaurant employees
- Inspected freezers and refrigerators prior to each shift to check temperature levels, verifying proper functionality
- Maintained optimal inventory levels and kept food and Beverage costs in line with budget limitations
- Supervised team of 20 employees in a busy establishment, maintaining a positive and productive atmosphere to enhance employee experience
Food and Beverage Team Leader
Grand Mercure
03.2019 - 10.2020
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards
- Handled over $2000 worth of cash and card transactions daily with accuracy and efficiency
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
Food and Beverage Attendant
Grand Mercure
08.2017 - 03.2019
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
Education
Graduate Diploma in Hotel Management
Otago Polytechnic
Auckland, NZ12.2017
Bachelor of Arts - International Hospitality and Tourism Management
Institute Of Technology Management
Mumbai, India06.2015
Skills
- Stock & COGs management
- Wine and liquor expertise
- Budget management
- Food safety understanding & training
- Planning sale promotion calender
- Team management
- Cocktail development
- Menu development
- Performance monitoring
- Recruitment and hiring
- Responsible alcohol service
- Conflict resolution
- Labor and food cost control
- Training and development
- Fine dining operation training
- Opening and closing procedures
Accomplishments
- Promoted as Food and Beverage Supervisor, within 20 Months.
- Promoted as Food and Beverage Team Leader, in less than 18-months.
- Recognized as Employee of the Month for the month of June and July 2018.
- Recognized as Employee of the Year for 2018.
Timeline
Bar Manager
Movenpick Hotel
08.2024 - Current
Food and Beverage Supervisor
Movenpick Hotel
06.2022 - 08.2024
Restaurant Manager
Johnny's Steakhouse
08.2021 - 06.2022
Food and Beverage Supervisor
Grand Mercure
10.2020 - 08.2021
Food and Beverage Team Leader
Grand Mercure
03.2019 - 10.2020
Food and Beverage Attendant
Grand Mercure
08.2017 - 03.2019
Graduate Diploma in Hotel Management
Otago Polytechnic
Bachelor of Arts - International Hospitality and Tourism Management
Institute Of Technology Management
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