Summary
Overview
Work History
Education
Skills
Additional Information
Quote
Timeline
Hi, I’m

Divina Grace Palangdao

Melbourne,Maddingley

Summary

A hard working, goal-oriented, assertive, and fast learner individual who can easily cope with a fast-paced working environment. Proactive, versatile, and has the ability to work on multiple tasks in a timely manner with minimal supervision. Has the ability to manage multiple responsibilities at once by focusing on one task while keeping track of others.

Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.

Overview

5
years of professional experience

Work History

Modern Workforce MD

Medical Appointment Scheduler
03.2023 - Current

Job overview

  • Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
  • Streamlined appointment booking process for increased clinic efficiency and customer satisfaction.
  • Reduced wait times for patients by effectively coordinating with healthcare providers on scheduling adjustments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.

IQor SM Clark

Call Center Trainer
05.2021 - 02.2023

Job overview

  • Enhanced trainee performance by implementing customized training modules tailored to individual needs.
  • Achieved higher trainee retention rates through continuous feedback and coaching sessions.
  • Collaborated with management for call center process improvements, resulting in better customer satisfaction scores.
  • Developed comprehensive training materials, ensuring consistency in training delivery across multiple teams.

Concentrix

Customer Service Representative
01.2020 - 05.2021

Job overview

  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Sitel

Customer Service Representative
08.2018 - 12.2019

Job overview

  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Australian Sovereign College
Melbourne, Australia

Diploma of Community Service
04.2026

University Overview

University of The Cordilleras
Baguio City, Philippines

High School Diploma
08.2018

University Overview

Skills

  • Excellent Communication
  • Office Equipment Operation
  • Interpersonal Skills
  • Insurance Verification
  • Medical Terminology
  • Data Entry Proficiency
  • Calendar Management
  • Customer Service
  • Healthcare Software Knowledge
  • Appointment Scheduling
  • Time Management
  • Referral Verification

Additional Information

Additional Information

I am currently pursuing my Certificate ||| in Aged Care and Diploma of Community service at Australian Sovereign College, and I am seeking a part-time position that will allow me to gain practical experience in the field while accommodating my academic schedule. I am dedicated to balancing my academic commitments with my professional responsibilities. I am confident in my ability to manage my time effectively and prioritize tasks to ensure that both my academic and work obligations are met successfully.

Quote

The utmost thing is the user experience, to have the most useful experience.
Marissa Mayer

Timeline

Medical Appointment Scheduler
Modern Workforce MD
03.2023 - Current
Call Center Trainer
IQor SM Clark
05.2021 - 02.2023
Customer Service Representative
Concentrix
01.2020 - 05.2021
Customer Service Representative
Sitel
08.2018 - 12.2019
Australian Sovereign College
Diploma of Community Service
University of The Cordilleras
High School Diploma
Divina Grace Palangdao