Divinia Dumlao
Conifer Grove,AUK
Summary
Results-oriented Supervisor Social Worker with extensive experience in team leadership and compliance management. Proven ability to enhance service quality through effective stakeholder collaboration. Strong focus on cultural responsiveness to achieve positive outcomes for children and families.
Overview
15
15
years of professional experience
Work History
Supervisor Social Worker
Oranga Tamariki - Ministry for Children
Mangere
02.2023 - Current
- Supervised a team of six social workers in the case management processes for children and families, both in the core assessment and care phases.
- Supervised the refugee and migrant social worker in the implementation of the pilot project for refugee and migrant families and children.
- Ensured the team's compliance with organisational policy, legal requirements, and practice standards.
- Trained staff within the team on child protection policies and procedures.
- Ensured the team's well-being, morale, and productivity.
Acting Hospital Liaison
Oranga Tamariki - Ministry for Children
Grafton
12.2022 - 01.2023
- Enhanced communication between Auckland Hospital and Oranga Tamariki to prioritize children's best interests.
- Developed practice guidance for staff of both organizations to optimize outcomes for children and whānau.
- Facilitated information sharing between agencies, including NZ Police, to ensure coordinated efforts.
Supervisor Social Worker
Oranga Tamariki - Ministry for Children
Onehunga, Auckland
11.2017 - 11.2022
- Managed daily operations of care team, supporting social workers in decision-making for optimal outcomes for children and whanau.
- Provided regular supervision to team members, ensuring adherence to best practices and well-being principles.
- Facilitated discharge of care cases, enabling successful reunification of children with their whanau through effective leadership.
Acting Practice Leader
Oranga Tamariki - Ministry for Children
Mangere
02.2020 - 05.2021
- Enhanced staff capacity through interactive practice forums and performance feedback.
- Facilitated active participation in case consultations to develop skill sets.
- Led Clinics focused on newborn/unborn care and disabilities, ensuring implementation of recommendations.
- Supported site manager in executing strategic initiatives for operational enhancements.
- Established connections with Nga Aho Whakarauora, boosting recognition for collaborative projects at Onehunga.
Senior Practitioner Social Worker
Oranga Tamariki - Ministry for Children
Clendon/Homai
01.2011 - 11.2017
- Conducted comprehensive assessments to identify children's needs and ensure safety.
- Participated in Family Group Conference and court processes, preparing and presenting various reports.
- Collaborated with whanau, colleagues, and professionals to achieve optimal outcomes for children.
- Maintained accurate and timely records of engagement on CYRAS.
Education
Certificate in Professional Supervision - Professional Supervision
University of Auckland
Auckland, NZ11-2019
Certificate in Small Business Management - Small Business Management
Te Wananga O Aotearoa
12-2018
Certificate in Money Management -
Te Wananga O Aotearoa
12-2017
Bachelor of Science in Social Work -
Bicol University
Philippines03-1996
Skills
- Quality service delivery
- Leadership
- Competency development
- Stakeholder collaboration
- Cultural responsiveness
- Risk identification and management
- Problem solving
Languages
English
Professional
Filipino
Native/ Bilingual
French
Elementary
Spanish
Elementary
Community Service
- Board member, Alouette Foundation of the Philippines, 2023 to present
- Secretary, Oranga Tamariki Asian Network, 2023 to 2025
- Active member, St Mark's Parish, 2015 to present
- Active member, Filipino Social Worker's Interest Group, 2011 to present
Timeline
Supervisor Social Worker
Oranga Tamariki - Ministry for Children
02.2023 - Current
Acting Hospital Liaison
Oranga Tamariki - Ministry for Children
12.2022 - 01.2023
Acting Practice Leader
Oranga Tamariki - Ministry for Children
02.2020 - 05.2021
Supervisor Social Worker
Oranga Tamariki - Ministry for Children
11.2017 - 11.2022
Senior Practitioner Social Worker
Oranga Tamariki - Ministry for Children
01.2011 - 11.2017
Certificate in Professional Supervision - Professional Supervision
University of Auckland
Certificate in Small Business Management - Small Business Management
Te Wananga O Aotearoa
Certificate in Money Management -
Te Wananga O Aotearoa
Bachelor of Science in Social Work -
Bicol University