Divjot Kaur
Auckland,AUK
Summary
- I am an 18-year-old who is willing and able to learn new skills that may come from this opportunity. I offer 2+ years of outstanding customer service.
- I currently also am a motivated waitress with an engaging, upbeat, friendly and anticipating personality who strives for the best customer service to facilitate enjoyable dining/shopping experiences, especially in fast-paced environments.
- I have amazing teamwork skills and the ability to take on leadership roles when needed. I am independent, and I do not rely on others to get things done.
- I also provide a flexible schedule with excellent time management skills. This company can fully rely on me in terms of tasks, time management, and organisation.
- I offer a high energy, can-do attitude and can strike up conversations with anyone, as well as being a fast learner and team player.
Overview
3
3
years of professional experience
Work History
Wait staff
Indian Accent
04.2021 - Current
- Serving customers and attending to ensure they enjoy their time at Indian Accent.
- Cultivated warm relationships with regular customers.
- Set up a dining room to promote a welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Bussed and reset tables to keep dining room and work areas clean.
Night-fill team
Mitre 10 Mega
04.2022 - 09.2022
- Previously worked within the night-fill team of Mitre 10 Mega.
- This job has allowed me to learn how a large business operates its stock levels as well as how the business system works.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
Ice cream scooper & server, Cashier
Original Pokeno Ice Cream & Coffee Shop
11.2020 - 12.2020
- Worked as an ice cream scooper & server, as well as working as the cashier
- This job built my experience around customer service whilst giving customers an enjoyable time with their family and friends.
- Maintained cleanliness and organization in establishment.
- Operated cash register, taking payments and issuing customer receipts.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
Volunteer
Contract Warehousing and Logistics
11.2020 - 11.2020
- I worked in multiple areas within the warehouse, such as inwards and outwards, picking and packing
- This was done as work experience, a program run by my previous school for five days as volunteers for the company represented (Mission Heights Junior College).
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
NCEA Level 1 Certificate
Ormiston Senior College
Auckland, NZ12.2021
NCEA Level 2 Certificate
Ormiston Senior College
Auckland, AUK12.2022
NCEA Level 3 Certificate
Ormiston Senior College
Auckland, AUK12.2023
Business Studies
Crown Institute of Studies
Auckland, CBD07.2023
Skills
- Outstanding communication and interpersonal skills with the ability to relate to a diverse range of people across social, cultural and professional boundaries
- Exceptional organisation and time management skills
- Willing and supportive team player with the initiative to take on additional responsibilities to achieve team goals and the ability to work independently
- Fluent in Punjabi and Hindi
- 2 years of customer service skills
- Ability to work under pressure in face-paced environments
- Excellent problem solving skills
Languages
- Fluent English
- Fluent Punjabi
- Fluent Hindi
- Beginner Kannada
Other
- New Zealand Citizen
- Class 1 Restricted New Zealand License
References
Mr Mandeep Singh
Restaurant Owner (Indian Accent)
5/308 Te Irirangi Drive, Flat Bush, Auckland 2013
+64 021 472 285
Mr Dilraj Bajwa
Restaurant Manager (Indian Accent)
5/308 Te Irirangi Drive, Flat Bush, Auckland 2013
+64 021 115 7206
Timeline
Night-fill team
Mitre 10 Mega
04.2022 - 09.2022
Wait staff
Indian Accent
04.2021 - Current
Ice cream scooper & server, Cashier
Original Pokeno Ice Cream & Coffee Shop
11.2020 - 12.2020
Volunteer
Contract Warehousing and Logistics
11.2020 - 11.2020
NCEA Level 1 Certificate
Ormiston Senior College
NCEA Level 2 Certificate
Ormiston Senior College
NCEA Level 3 Certificate
Ormiston Senior College
Business Studies
Crown Institute of Studies