Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Divjot Kaur

Auckland,AUK

Summary

  • I am an 18-year-old who is willing and able to learn new skills that may come from this opportunity. I offer 2+ years of outstanding customer service.
  • I currently also am a motivated waitress with an engaging, upbeat, friendly and anticipating personality who strives for the best customer service to facilitate enjoyable dining/shopping experiences, especially in fast-paced environments.
  • I have amazing teamwork skills and the ability to take on leadership roles when needed. I am independent, and I do not rely on others to get things done.
  • I also provide a flexible schedule with excellent time management skills. This company can fully rely on me in terms of tasks, time management, and organisation.
  • I offer a high energy, can-do attitude and can strike up conversations with anyone, as well as being a fast learner and team player.

Overview

3
3
years of professional experience

Work History

Wait staff

Indian Accent
04.2021 - Current
  • Serving customers and attending to ensure they enjoy their time at Indian Accent.
  • Cultivated warm relationships with regular customers.
  • Set up a dining room to promote a welcoming environment and meet or exceed hospitality and service standards.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Night-fill team

Mitre 10 Mega
04.2022 - 09.2022
  • Previously worked within the night-fill team of Mitre 10 Mega.
  • This job has allowed me to learn how a large business operates its stock levels as well as how the business system works.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting, and stocking merchandise.

Ice cream scooper & server, Cashier

Original Pokeno Ice Cream & Coffee Shop
11.2020 - 12.2020
  • Worked as an ice cream scooper & server, as well as working as the cashier
  • This job built my experience around customer service whilst giving customers an enjoyable time with their family and friends.
  • Maintained cleanliness and organization in establishment.
  • Operated cash register, taking payments and issuing customer receipts.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.

Volunteer

Contract Warehousing and Logistics
11.2020 - 11.2020
  • I worked in multiple areas within the warehouse, such as inwards and outwards, picking and packing
  • This was done as work experience, a program run by my previous school for five days as volunteers for the company represented (Mission Heights Junior College).
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Education

NCEA Level 1 Certificate

Ormiston Senior College
Auckland, NZ
12.2021

NCEA Level 2 Certificate

Ormiston Senior College
Auckland, AUK
12.2022

NCEA Level 3 Certificate

Ormiston Senior College
Auckland, AUK
12.2023

Business Studies

Crown Institute of Studies
Auckland, CBD
07.2023

Skills

  • Outstanding communication and interpersonal skills with the ability to relate to a diverse range of people across social, cultural and professional boundaries
  • Exceptional organisation and time management skills
  • Willing and supportive team player with the initiative to take on additional responsibilities to achieve team goals and the ability to work independently
  • Fluent in Punjabi and Hindi
  • 2 years of customer service skills
  • Ability to work under pressure in face-paced environments
  • Excellent problem solving skills

Languages

  • Fluent English
  • Fluent Punjabi
  • Fluent Hindi
  • Beginner Kannada


Other 

  • New Zealand Citizen
  • Class 1 Restricted New Zealand License

References

Mr Mandeep Singh 

Restaurant Owner (Indian Accent) 

5/308 Te Irirangi Drive, Flat Bush, Auckland 2013

+64 021 472 285


Mr Dilraj Bajwa 

Restaurant Manager (Indian Accent) 

5/308 Te Irirangi Drive, Flat Bush, Auckland 2013

+64 021 115 7206


Timeline

Night-fill team

Mitre 10 Mega
04.2022 - 09.2022

Wait staff

Indian Accent
04.2021 - Current

Ice cream scooper & server, Cashier

Original Pokeno Ice Cream & Coffee Shop
11.2020 - 12.2020

Volunteer

Contract Warehousing and Logistics
11.2020 - 11.2020

NCEA Level 1 Certificate

Ormiston Senior College

NCEA Level 2 Certificate

Ormiston Senior College

NCEA Level 3 Certificate

Ormiston Senior College

Business Studies

Crown Institute of Studies

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Divjot Kaur