DIVYA BISHT
Central Wellington ,Wellington
Summary
Seeking a challenging position where exceptional customer service skills, extensive industry knowledge, and passion for creating memorable guest experiences can be utilized to contribute to the success of the establishment. Aim to exceed guest expectations and enhance the reputation of the organization while continuously improving skills and knowledge in the field.
Overview
6
6
years of professional experience
Work History
Team Member
Downlow
Central Wellington, Wellington
08.2023 - Current
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Prepared dishes in a fast-paced environment working with teammates to maintain a high customer satisfaction rate.
- Operated grills, fryers, and broilers to cook items to quality guidelines.
- Wrapped, dated, and labeled food items in storage for safety and freshness.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Used standardized recipes and other instructions to prepare food.
Duty Manager
Half And Half Restaurant
04.2023 - 07.2023
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
Counsellor
Learnet Skills Ltd
05.2022 - 03.2023
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented and developed core programs to meet each individual's specific and varying needs.
- Assisted clients in exploring feelings and understanding their needs.
- Listened to clients' concerns and provided encouragement and support.
- Designed safe and supportive environment for clients to discuss issues.
Placement and Project Coordinator
Fusion Institute of Hotel Management
08.2019 - 03.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
- Created job files for each project and maintained current data in each file.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
F/B Supervisor
Hotel MJ Residency
06.2018 - 08.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Master of Business Administration -
Subharti University
India2019
Diploma - Aviation, Hospitality , Travel Management
Frankfinn Institute of Technology
India2018
Bachelor of Commerce -
Government Degree College
Dehradun India2017
12th -
ICSE Board
Doon Cambridge School2014
Skills
- Sales and Marketing
- Collaboration and Teamwork
- Cash Handling
- Positive Attitude
- Computer Skills
- Organizing Work Stations
Timeline
Team Member
Downlow
08.2023 - Current
Duty Manager
Half And Half Restaurant
04.2023 - 07.2023
Counsellor
Learnet Skills Ltd
05.2022 - 03.2023
Placement and Project Coordinator
Fusion Institute of Hotel Management
08.2019 - 03.2022
F/B Supervisor
Hotel MJ Residency
06.2018 - 08.2019
Master of Business Administration -
Subharti University
Diploma - Aviation, Hospitality , Travel Management
Frankfinn Institute of Technology
Bachelor of Commerce -
Government Degree College
12th -
ICSE Board
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