Divya Deo
Summary
Motivated professional with extensive experience in Customer Service and Product Data Maintenance. Dedicated to meeting company goals utilising consistent and organised practices. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency.
Overview
9
9
years of professional experience
Work History
Product Administrator
Thermo Fisher Scientific
10.2021 - Current
- Ensured a professional presentation is maintained and that internal staff and customers can easily and accurately locate product information via Product Data Maintenance
- Supported Product Managers in their communication with both internal and external customers, relating to technical and product queries.
- Facilitated communication between teams during product development lifecycle, fostering a collaborative environment that led to faster problem resolution.
- Established strong relationships with key stakeholders through regular communication channels such as Salesforce- processed approx. 20 Cases per day.
- Provided exceptional customer support by addressing concerns promptly and professionally.
- Optimized product listings with keyword-rich descriptions, increasing search visibility and driving sales growth.
- Assist Product Managers and Associate Product Managers in providing required information for the preparation of quotations, the compilation of responses to large bid/tenders and the preparation of supplier reports.
Customer Care Representative
Thermo Fisher Scientific Ltd
02.2020 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Successfully prioritised a high volume of work effectively whilst meeting customer expectations
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Responded to customer needs through competent customer service and prompt problem-solving
- Assisted call-in customers with questions and orders
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Laboratory Technician (Sample Reception)
AsureQuality Ltd
09.2015 - 08.2019
- Registered samples using the Laboratory Information Management System (LIMS)
- Mentored, trained and supported junior colleagues
- Liaised with customers, regarding samples and sample processing
- Managed department's email proxy, resolving internal and external customer queries
- Ensured SOP's and operational procedures were adhered to
- Course completion in conducting NCRs
- Investigated, reported and implemented corrective and preventative actions in relation to quality assurance
- Actively participated in all audits
- Adhered to cGMP and Health and Safety Procedures
- Reduced turnaround time on laboratory results by 100% sample registration.
Skills
- LIMS
- JD Edwards EnterpriseOne
- Masterpack
- Salesforce
- Outlook
- MS Office
- Adobe suite
- Laboratory procedures
- Data Entry and Analysis
- Processing and documentation
- Product Lifecycle Management
- Product support
- Product Management
References
Available on request
Timeline
Product Administrator
Thermo Fisher Scientific
10.2021 - Current
Customer Care Representative
Thermo Fisher Scientific Ltd
02.2020 - 10.2021
Laboratory Technician (Sample Reception)
AsureQuality Ltd
09.2015 - 08.2019
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