DIVYA GANDHI

• Company Overview: Client: NCS (Government agencies)
• Led troubleshooting efforts during high-profile incidents effectively resolving complex issues within minimal downtime.
• Mentored junior engineers, fostering a culture of continuous learning and professional growth within the team.
• Introduced automation tools into various workflows to increase efficiency levels significantly while reducing human error occurrences.

• Company Overview: Client: HCL Technologies (Project: Standard chartered bank Singapore)
• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
• Reduced response times by prioritizing urgent requests and escalating issues when necessary.
• Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.

Company Overview: Client: IBM – Singapore (Project IHIS)

• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.

• Company Overview: Client: SHOPKO, United states of America
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Followed all company policies and procedures to deliver quality work.
• Facilitated workshops for professional development of junior staff members.
• Led quality assurance efforts, maintaining high standards for all products and services.
• Generated reports detailing findings and recommendations.

• Company Overview: Client: Tenet FCO
• Provided exceptional customer service while addressing inquiries related to billing issues or account status updates.