Divya Mainampati
AUK
Summary
Committed and detail oriented financial professional with experience in accounts payable, accounts receivable, billing and reconciliation. Skilled in managing high volume transactions, end to end invoice processing while maintaining accuracy.
Overview
6
6
years of professional experience
Work History
Z Energy
Customer service representative
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled unpredictable events effectively and optimistically.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Deloitte
Analyst
03.2021 - 12.2022
- Managed end-to-end billing processes from invoicing to cost reconciliation & collection.
- Worked on general ledger reconciliations & year-end accruals based on cost projections.
- Created audio-video guides to streamline new hire's on-boarding & process understanding.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Genpact
Process Associate
05.2019 - 03.2021
- Streamlined invoice processing by implementing efficient data entry techniques and software tools.
- Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
- Reduced invoice discrepancies by meticulously verifying information and promptly addressing errors.
- Enhanced team productivity with diligent cross-checking of invoice details and collaborative problem-solving.
- Investigated inquiries relating to status of accounts with various stakeholders.
- Boosted accuracy rates in invoice processing through rigorous attention to detail and ongoing training in industry best practices.
- Maintained strict adherence to company policies regarding payment terms, discounts, and penalties when reviewing invoices for approval.
- Strengthened vendor relationships by consistently providing exceptional customer service when resolving billing inquiries or disputes over phone or email correspondence.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Commerce - Computers
Loyola Academy
Hyderabad, IndiaSkills
- Customer service
- Invoice processing
- Data Research and Validation
- Documentation and Reporting
- Account Reconciliation
- Problem Solving
- Workflow Management
Accomplishments
- Appointed as Cultural Secretary from the Student Council in college.
- Awarded Best Outgoing Student in college.
- Consistently maintained high customer satisfaction ratings.
Timeline
Z Energy
Customer service representative
04.2024 - Current
Deloitte
Analyst
03.2021 - 12.2022
Genpact
Process Associate
05.2019 - 03.2021
Bachelor of Commerce - Computers
Loyola Academy