DIVYA SAHARAN
Auckland,New Zealand
Summary
I am an experienced sales professional and passionate about building, maintaining and achieving business targets skillfully while creating brand and product awareness. Highly competent and goal driven with years of experience in retail industry while managing the daily business operations and retail sales, including overseeing all aspects of planning, purchasing, inventory and process development. Organized and systematic with natural relationship-building and leadership talents. Above all, a great team player with a 'can do' attitude and a self-motivated individual.
Overview
6
6
years of professional experience
Work History
Store Manager
Movenpick
Mission Bay , Auckland
10.2022 - 05.2024
- Successfully developed strategies and increased the store sales by approximately 35% for the financial year 2023- 2024.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Identified opportunities for cost savings through waste reduction initiatives.
- Assisted with new product development from start to finish by generating ideas, managing product trials and successfully implementing the new menu .
- Developed and implemented strategies to improve profitability, reduce costs, and increase revenues.
- Monitored employee performance and identified performance gaps for corrective action.
Assistant Store Manager
New Zealand Natural
Botany & Quay Street, Auckland
08.2021 - 10.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Support Manager
Freedom Furniture
Sylvia Park, Auckland
02.2021 - 07.2021
- Trained new employees on company policies and procedures related to customer service.
- Created reports detailing customer service trends and team performance data.
- Handling the store billing process, this includes invoicing to customer, processing the purchase payment and maintaining customer records in the system.
- Dealing with banking processes to maintain various sales reports for audit purpose.
- Assisting new clients for long term finance options like Gem and Q Card and filling out the financial details to the finance portals.
- Achieving KPI's as set by the management on monthly and annual basis consistently.
Senior Sales Consultant
Freedom Furniture
Sylvia Park, Auckland
08.2019 - 02.2020
- Achieving KPI's as set by the management on monthly and annual basis consistently.
- Awarded Million Dollar Club Award to achieve an over million-dollar sale in single financial year 2018-2019.
- Managed the entire sales process from prospecting, lead generation, negotiation and closing.
- Developed strong product knowledge to better advise customers about solutions for their needs.
- Coached junior sales consultants on best practices for generating leads, negotiating deals and closing sales.
- Provided timely feedback on customer service issues or concerns raised by clients.
Sales Consultant
Freedom Furniture
Sylvia Park, Auckland
03.2018 - 08.2019
- Assisted customers with product selection, order placement, and payment processing.
- Performed data entry tasks related to sales activities.
- Resolved customer issues in a timely manner to ensure satisfaction levels remained high.
- Participated in training sessions designed to enhance knowledge of products or services being sold.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
Post Graduate Diploma - Business - Leadership Management & Business Strategy
Unitec Institute of Technology
Auckland11-2018
MBA - Marketing And HRM
Apeejay Institute of Management
India03-2006
Bachelor of Arts - Economics
St Bede's Collage
India 03-2004
Skills
- Operations Management
- Friendly and Positive
- Customer Relations
- Time Management
- Problem-solving abilities
- Adaptability and Flexibility
- Team Building and Leadership
- Marketing and Promotions
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Store Manager
Movenpick
10.2022 - 05.2024
Assistant Store Manager
New Zealand Natural
08.2021 - 10.2022
Support Manager
Freedom Furniture
02.2021 - 07.2021
Senior Sales Consultant
Freedom Furniture
08.2019 - 02.2020
Sales Consultant
Freedom Furniture
03.2018 - 08.2019
Post Graduate Diploma - Business - Leadership Management & Business Strategy
Unitec Institute of Technology
MBA - Marketing And HRM
Apeejay Institute of Management
Bachelor of Arts - Economics
St Bede's Collage
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