Divyansh Dhamija
Auckland,Howick
Summary
A customer service representative for almost five years after I moved to New Zealand and obtained a Postgraduate Diploma in Brand Communications from AUT. In India, I've played the role of a brand servicing executive in leading advertising agencies working for brands across Telecom, Entertainment and FMCG. Seeking a role that drops me right in front of people to understand their needs and offer tailored solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sai Management and Investments Limited
03.2019 - Current
- The role includes customer service and sales at Mobil service stations across Auckland and outside- assist the store manager to run the site operations seamlessly.
Marketing Manager
Keventers
08.2016 - 06.2017
- Worked on creating presence of Keventers outlets using social media.
- Collaborated with printing agencies to create in-shop branding material like posters, banners and print.
- Carried out market research on regular intervals using questionnaires to understand customer behaviour.
Sr. Account Executive
FHO Communications
07.2015 - 11.2015
- Collaborated with the creative team to design and implement successful ad campaigns.
- Presented creative concepts to the client for approval/feedback and ensuring conformity to the brand guidelines.
- Worked closely with project management teams to produce deliverables including print, OOH, and in-store branding.
- Liaised with production houses for the seamless execution of radio and TV commercials.
- Managed financial aspects such as tracking invoices and estimates.
Account Executive
Contract Advertising
07.2014 - 07.2015
- Supported the brand servicing team in workaday operations.
- Crafted and discussed creative briefs with creative team.
- Delivered high-volume branding material collaboratively with artworkers in the studio.
Education
Postgraduate Diploma in Brand Communications - Brand Communications
Auckland University of Technology
08.2018
Postgraduate Programme in Management -
Amity Global Business School
Chandigarh08.2013
Bachelor of Arts - Psychology, English And Economics
Panjab University
Chandigarh08.2011
Skills
- Customer Service
- MS Office Suite
- Adobe Illustrator and Photoshop
- Learning SEO and Google Ads
- Social media marketing
- Market Research
- Writing creative briefs for marketing collaterals
Certification
- Trainee - Brand Servicing, Lowe Lintas, Gurugram -
Aug 2013 - Feb 2014
- Intern - Brand Servicing, McCann Erickson, New Delhi -
June 2011 - July 2012
Timeline
Customer Service Representative
Sai Management and Investments Limited
03.2019 - Current
Marketing Manager
Keventers
08.2016 - 06.2017
Sr. Account Executive
FHO Communications
07.2015 - 11.2015
Account Executive
Contract Advertising
07.2014 - 07.2015
Postgraduate Diploma in Brand Communications - Brand Communications
Auckland University of Technology
Postgraduate Programme in Management -
Amity Global Business School
Bachelor of Arts - Psychology, English And Economics
Panjab University
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