Djhoanna Lambert

Hardworking Associate Director knowledgeable about business practices in the international education industry. Skilled in developing and implementing strategies to increase efficiency and performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

• Massey University, Manager Global Engagement, Student and Global Engagement, 09/2021 - Present, Palmerston North, The main purpose of this role is to lead the International Relations and Articulations team to meet the key objectives that aligns with the University’s strategy. The position is responsible for building and maintaining internal and external relationships that strengthen Massey’s international reputation and engagement, consistent with the University’s Internationalisation Plan. A key focus of the position is to broker, manage, and support, the advancement and implementation of international relationship proposals, pathway/articulation agreements, and foreign government scholarship agreements for recruitment of international students to New Zealand. The role also manages visit requests from external stakeholders to any of the three Massey campuses., Developing and maintaining relationships with key internal and external stakeholders, Leading the project to transform the international partnership and agreement process for Pathway/Articulation, Student Exchange, Study Abroad, Internships and Home Government Scholarship Agreements, Providing expert advice on international relations issues to the DVC Global Engagement and other senior leaders as required, Leading and contributing to the development of strong relationships with key individuals and institutions both within New Zealand and across foreign universities, government agencies, diplomatic missions, industry, aid, and partnership networks, Leading effective coordination and dissemination of opportunities across the University, working closely with Global Engagement portfolio colleagues, International Admissions, International Student Support, Alumni and Colleges/Schools/Departments, Manage visit requests from current and prospective partners to any of the three Massey campuses and ensuring all relevant Massey staff are included in the visit, Work in close collaboration with Global Engagement colleagues and with all areas of the University to optimise international engagement that enhances the University’s reputation abroad, Provide strategic advice to the DVC Global Engagement on relevant international higher education initiatives and the impact of these initiatives on the university
• Massey University, International Manager, College of Humanities and Social Sciences, 05/2015 - 09/2021, Palmerston North, The main objective of this role is to develop, execute and maintain an internationalisation strategy for the College of Humanities and Social Sciences, and to develop and implement a focused plan based on this strategy. I provided leadership in prioritising international activities, initiating marketing plans to increase international student numbers in key markets and identifying new opportunities for research and student recruitment for the College., Developing and maintaining strong relationships within the College and across the University, particularly with the Office of Global Engagement, Student Services, Student Administration, and my counterparts in the other Colleges, Building and maintaining productive relationships with relevant agencies, organisations, and strategic partners in the international space, including, but not limited to, Education NZ, Universities NZ, MFAT, international recruitment agencies and international tertiary institutions, Representing the College and Massey in recruitment and marketing activities in New Zealand and internationally, Organising and leading senior College and University staff members on overseas missions, Utilising the University’s reporting tools to monitor international student application and enrolment numbers, which also feeds into marketing and recruitment plans for the College, Developing marketing materials to aid in the promotion of College of Humanities and Social Sciences programmes in key international markets, Providing a holistic and consistent contact for international students throughout their entire student journey, as a Massey prospect, student, and as Massey alumni
• The University of Auckland, International Business Development Manager, 08/2012 - 05/2015, Auckland, The main purpose of my role is to collaborate closely with the Deputy Director - International and Faculty International Managers to develop and implement strategies to achieve the University’s international student recruitment targets. I was also involved in building and managing key relationships with overseas agents and partner institutions, identifying new business opportunities, negotiating, and closing articulation agreements and other institutional arrangements and maintaining extensive knowledge of current market conditions and trends., Contributing to the development of the strategic and annual operational plans for the International Office and be responsible for the implementation of the approved international marketing and recruitment plan, Work with various internal stakeholders (International Marketing Manager, International Managers, Applications and Admissions, and the Contact Centre) to maximise and monitor the conversion of international applications to enrolment of undergraduate, postgraduate and study abroad students against set targets, Building relationships with new institutional partners; working with senior academic leaders to develop proposals that address the needs, concerns, and objectives of institutional partners; and handling objections by working through differences to a positive conclusion, Manage international relationships with government organisations, recruitment agents, foundation providers and other key external stakeholders in the region, Offshore travel to develop and maintain agency relationships; source new business development opportunities, and to recruit potential international students
• The University of Auckland, Regional Manager – Europe, Middle East, and Africa, 08/2011 - 08/2012, Auckland, This role required me to work on two primary areas: admission and business development. I led a team of two International Admission Officers and worked closely with two other Regional Managers and the Marketing Team to ensure that our application deadlines and enrolment numbers are met each semester; as well as focusing on the business development opportunities in my regions., Manage and prioritise workflow of team members to ensure that admission application deadlines are met, Manage regional scholarship programmes and sponsorship bodies for Europe, the Middle East and Africa, Manage international relationships with government organisations, recruitment agents, foundation providers and other key external stakeholders in the region, Offshore travel to develop and maintain agency relationships and to recruit potential international students, Assisting with admission applications from our regions when required
• The University of Auckland, Admissions/Scholarships Officer, 06/2009 - 08/2011, Auckland, In this role, I worked on New Zealand Aid Programme and Asian Development Bank scholarship applications and building relationships with external organisations involved with those scholarships. I also assisted with the general admission applications from the Asia region., Administering the New Zealand Aid Programme (NZAP) on behalf of the Ministry of Foreign Affairs and Trade, Administering the Asian Development Bank – Japan Scholarship Programme (ADB-JSP) scholarships, Consulting with relevant Diplomatic Posts in relation to placement of NZAP scholarship students within The University of Auckland, Responding to scholarships and generic enquiries from potential students (email, phone, walk-ins), Assisting with student welfare matters and academic reporting of NZAP and ADB-JSP scholarship students, Assessing admission applications from students from the Asia Region
• Massey University, Marketing Assistant, International Office, 09/2006 - 06/2009, Palmerston North, Responsibilities include responding to enquiries from potential students, preparing periodic statistical reports for management, servicing current and prospective recruitment agents, collating and distributing recruitment agents’ quarterly newsletter, designing and maintaining the International Office website, creating promotional materials and publications, distributing promotional materials for overseas missions, and assisting with admissions related enquiries.

• Professor Kerry Taylor, Head of School of Humanities, Media, and Creative Communication, College of Humanities and Social Sciences, Massey University, 06 951 6579, 021 664 790, K.A.Taylor@massey.ac.nz
• Mrs. Heather Tootell, Business Manager (previous), College of Humanities and Social Sciences, Massey University, 027 715 1762
• Mrs. Lin Zhu, Former International Recruitment Manager, Dulwich College, Suzhou, China, +86 1370 1415764, Lin.Zhu@dulwich.cn
• Mrs. Miranda Herbert, Director, Greater China, Education New Zealand, +86 13810334032, Miranda.herbert@enz.govt.nz