Doene Taylor

• Servicing customer calls and emergency after-hours calls and welcoming clients during the day and night
• Warmly interacting with clients and their beloved pets
• Maintaining Referral Applications and booking appointments with the correct department during the day
• Liaising with regular vets on the North Island and South Island
• Liaising with our Specialist, Emergency Vet, and nurses throughout the day
• Confirming appointments with the clients
• Along with my daily set required Reception duties, I also provide additional support to other staff members as needed

YMCA Early Learning Centre (Mixed 2-5 years)

BestStart Te Atatu Road (0-2 years)

Living & Learning Family Centre (Babies and Infants)

Te Atatu Village Kindergarten (AKA) (2-5 year)

Reach for the Stars Early Learning Centre (2-3.5 years)

Fame Preschool (Under 2's)

Throughout my three years of studying and completing six placements with age groups 0-5 years, I have been able to gain experience in -

• Observing and learning room routines
• Helping with morning tea, lunch and afternoon tea
• Helping with mat time and sleep routines
• Planning and setting up learning experiences
• Writing learning stories
• Helping with tidying up and resetting the rooms

• Responsible for staff development, support, and retention
• Skill development of staff (hands-on mentoring)
• Carry out any reasonable instruction by HOD, DM, RM, General Manager or Director
• Responsible for positive morale and maximum productivity for your team, as well as focusing on a positive culture within the team
• Ensure customers receive efficient and a high level of interaction & courteous service from staff
• Ensure consistent and satisfactory food production, liaising with the Head chef
• Maintain consistency of staff’s orders, receipts & beverage production
• Ensure customer satisfaction by liaising with guests & dealing with complaints when they arise, and communicating with the kitchen and floor regarding complaints
• Responsible for staff inductions, supervision, mentoring & training
• Liaise with the entire restaurant team to ensure smooth day-to-day operations, cleaning roster and improvements
• Effective and regular communication with your team and Kitchen on shift
• Order goods according to company policy
• Correctly check and sign invoices according to company policies
• Report depleted stock holding to HOD
• These holdings include beverages, crockery, glassware, and equipment
• Relay and record stock variances according to company policies
• These include, but are not limited to, stock transfers, wastage, breakages, and complementary offerings
• Recording service, staff, financials, feedback, and all relevant incidents in the restaurant’s daily report
• Ensure the cash-up company policies & procedures are followed and completed
• Maintain a clean and safe work environment following Company health and safety requirements
• Ensuring staff presentation and hygienic practises are to expectation

• Assisting with debtor, creditor, purchase orders and timesheets
• Updating all applicable systems daily with accurate job progress and current information
• Along with my daily set of required Administration duties, I also provide additional support to other Administrators, Supervisors and Managers
• Providing training in relevant databases and procedures to new Administrators
• Managing daily task completion through various teams and planning out the next steps
• Monitoring workload to ensure that jobs are completed within the set time parameters allocated
• Maintaining daily and weekly reporting measures within the timeline framework
• Providing improved client support for customers inquiring about job details and progress reports
• Responsible for maintaining office supplies
• Providing information in a timely and accurate manner to the Clients, Call Centres and Customers
• Liaising with various departments to ensure the correct team completes the customer's work

• Servicing customer calls, welcoming clients
• Proctoring exams for Pearson Vue, Promteric, Kryterion, ITIL Foundation and Prince Practitioner/Foundation
• Assisting the sales staff with spreadsheets and enquiries
• Assisting the Accountant with Data entry, eftpos payments and sending invoices
• Assist trainers with creating customised training material and room setups
• Completing course/examination bookings for two different branches
• Organising Tea and Lunch breaks for the clients in both the Auckland and Hamilton branches
• Stock take- ordering stationery and office supplies