Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dohyun Kim

Auckland,New Zealand

Summary

Experienced customer service professional with strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and enhancing customer satisfaction through effective communication and problem-solving skills. Known for adaptability, reliability, and positive attitude in fast-paced, dynamic environments. Proficient in navigating online platforms and tools to provide seamless support and drive customer success.

Overview

Work History

Online Customer Service Representative

ProbeCX
  • This was a job to further improve my communication skills
  • To problem solve whilst thinking quick on my feet.
  • Responded to website and email inquiries within minutes to maintain customer satisfaction and generate positive reviews.

Retail Assistant

  • Product ordering and organising
  • Using company software to re-organise merchandise.

Barista

  • This was a Full-time job as i took my break from my tertiary studies
  • My Responsibilities included (but was not limited to), Make Coffee, Memorise a set variety of menus and their prices, operate a POS system, Clean the tables, Give the best customer service available, Refill the drinks, Clean the floor and wipe the tables.

Server

  • This was a part time job while i was still undergoing tertiary education
  • Responsibilities included (but was not limited to): Taking the correct order in a loud atmosphere, Restocking, and overall cleaning.

Education

High School Diploma -

Westlake Boys' High School
Auckland, NZ

Skills

  • Customer experience management
  • Typing Speed
  • Customer Retention
  • Account Services
  • Problem-solving skills
  • Time Management
  • Multitasking
  • Team Collaboration
  • Reliability

Languages

English
Native or Bilingual
Korean
Professional Working

Timeline

Online Customer Service Representative

ProbeCX

Retail Assistant

Barista

Server

High School Diploma -

Westlake Boys' High School

Similar Profiles

  • Ebonee Cameron

    Ebonee CameronEbonee Cameron

    Customer Support Specialist at ProbeCXCustomer Support Specialist at ProbeCX

    View Profile
  • SANJAY SATHYANARAYANAN

    SANJAY SATHYANARAYANANSANJAY SATHYANARAYANAN

    Reporting Analyst at ProbeCXReporting Analyst at ProbeCX

    View Profile
  • Gregg McKittrick

    Gregg McKittrickGregg McKittrick

    Account Director at ProbecxAccount Director at Probecx

    View Profile
Dohyun Kim