Dolly Sharma
Tauranga,Bay Of Plenty
Summary
Seeking a challenging and innovative position in a firm that will maximize the opportunity for me to implement my skill set and knowledge as well as use my capabilities in the best possible so that I am able to enrich my skills and aid the development of the firm I work.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Mcdonald Crew Member
McDonald's
08.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
Headquarter Counter Position
Electoral Commission For The General Election
09.2023 - 11.2023
- Counting a votes in an ethical way-special votes, general votes and party votes
- Calculating a result of the overall result
- Coordinating with other employees
Management Trainee
Ceasefire Industries
01.2022 - 11.2022
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email and B2B Marketing
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Analyzed customer feedback to identify areas for improvement.
Digital Marketing Intern
Coesmetofood, Best Perfume.in And Mynextcare Scent
06.2021 - 08.2021
- Created engaging content for Pinterest, Facebook, and Instagram.
- Performed market analysis and researched latest trends.
- Designed and presented social media campaign ideas.
- Tracked social media trends and adapted to attract target follower demographic.
Marketing Intern
Ifortis Corporate
06.2021 - 07.2021
- Helped with planning and hosting of marketing events.
- Assisted in creating written, video and image content for marketing channels.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Scheduled social media postings to advertise products and generate site traffic.
Sales Executive( Internship)
Hindustan Times
06.2019 - 07.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
Education
MBA - Human Resources And Marketing
DAV University
India05.2022
Bachelor of Business Administration -
DAV University
India2021
Skills
- Customer Service
- Beverage Preparation
- Customer Engagement
- Safe Food Handling
- Quality Control Checks
- Cash Handling
- Telephone Etiquette
- Positive Company Representation
- Teamwork and Collaboration
- Product Promotion
- Payment Collection
- Data Entry
- Data Verification
Additional Information
- Currently holding- WORK VISA
References:
- Helen Whareaitu (0212410245)
- Arshdeep kaur (0211173175)
- Ruhen Sharma. (0279091941)
Timeline
Headquarter Counter Position
Electoral Commission For The General Election
09.2023 - 11.2023
Mcdonald Crew Member
McDonald's
08.2023 - Current
Management Trainee
Ceasefire Industries
01.2022 - 11.2022
Digital Marketing Intern
Coesmetofood, Best Perfume.in And Mynextcare Scent
06.2021 - 08.2021
Marketing Intern
Ifortis Corporate
06.2021 - 07.2021
Sales Executive( Internship)
Hindustan Times
06.2019 - 07.2019
MBA - Human Resources And Marketing
DAV University
Bachelor of Business Administration -
DAV University