DOMINICK GARCIA
Blenheim,New Zealand
Summary
With nearly six years of experience in customer service, I have found immense fulfillment in this line of work. Throughout my career, I have served in diverse sectors such as retail and aviation, showcasing my unwavering passion for delivering exceptional customer service. I have honed my skills and developed strategies to surpass customer and company expectations. From a young age, I have possessed a deep-seated desire to connect with individuals and understand their unique experiences. This innate curiosity, coupled with adaptability, has proven invaluable in the field. Above all else, the ability to assist others, regardless of the task's size, brings me immense satisfaction both personally and professionally.
Overview
6
6
years of professional experience
Work History
Customer Service Agent IV | AOC/SVCC
Air New Zealand
08.2022 - Current
- Oversee flight operations to ensure smooth arrivals and departures, make key decisions for seamless journeys, and monitor flight status
- Maintain communication with flight operators, provide detailed shift reports, ensure accuracy of flight information, coordinate emergency support, and resolve escalated situations
- Coordinate disruption caused by flight cancellations - Rebooking customers, sorting out accommodations, and organising road transport.
- Ensure that passengers are not checking in any dangerous goods and baggage does not exceed weight limitations.
- De-escalating any predicaments through 'Ask, Tell, and Warn' procedures.
Service Desk
Bunnings Warehouse
01.2022 - 07.2024
- Handle inquiries in person and by phone, process online orders, operate cash registers, and manage returns
- Make prompt decisions, oversee self-checkout systems, assist with customer needs, offer alternatives for out-of-stock items, and manage staff schedules and breaks
- Maintained up-to-date knowledge of industry trends and best practices, applying this expertise to optimise service desk performance.
Perishable Supervisor and Aged Restricted Goods Seller
Woolworths
09.2020 - 01.2022
- Organise and categorise departmental loads, manage boxes of 10-15 kg, and stock commercial freezers and chillers
- Ensure proper product rotation, conduct date checks, manage markdowns and recalls, and oversee displays, labelling, and inventory in rear storage areas
- Request identification for age-restricted items, provide support to the checkout department during peak periods and verify customer age for the sale of alcohol and tobacco products
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Checkout Supervisor
FreshChoice
12.2018 - 01.2020
- Ensure operations are conducted efficiently and tasks are executed accurately and within the designated timeframe
- Address issues promptly and utilise interpersonal skills to de-escalate tense situations
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
Education
High school Diploma - Excellence Endorsement
San Beda University
Level One - Merit Endorsement, Numeracy and Literacy
Marlborough Boys' College
Blenheim, New ZealandLevel Two - Excellence Endorsement, University Entrance Credits
Marlborough Boys' College
Blenheim, New ZealandLevel Three - Excellence Endorsement
Marlborough Boys' College
Blenheim, New ZealandLevel Two First Aid Course Certificate -
St. John
Skills
- Customer Service
- Problem Resolution
- Outstanding Communication Skills
- Subject Matter Expert Airport Champions
- Punctuality and Flexibility
- Complaint Handling
- Service-oriented self-starter
- 'Can Do' Attitude
Accomplishments
- Subject Matter Expert | Airport Champions - For Check-in and Gates, Customer Service, Baggage, and Ramp Handling.
- Personal Letter from Greg Foran (Current CEO of Air NZ) - For going above and beyond, helping an elderly customer apply for and Electronic Travel Authority.
- 'Can Do' Airport Brand Value Recognition Awards 2024
- Full Potential Ambassador for Blenheim Airport
Languages
English
Tagalog
Personal Information
- Passport Number: New Zealand Passport Holder
- Date of Birth: 05/26/02
- Nationality: New Zealand Citizen
- Driving License: New Zealand - Full Driver's Licence
Timeline
Customer Service Agent IV | AOC/SVCC
Air New Zealand
08.2022 - Current
Service Desk
Bunnings Warehouse
01.2022 - 07.2024
Perishable Supervisor and Aged Restricted Goods Seller
Woolworths
09.2020 - 01.2022
Checkout Supervisor
FreshChoice
12.2018 - 01.2020
Level One - Merit Endorsement, Numeracy and Literacy
Marlborough Boys' College
Level Two - Excellence Endorsement, University Entrance Credits
Marlborough Boys' College
Level Three - Excellence Endorsement
Marlborough Boys' College
Level Two First Aid Course Certificate -
St. John
High school Diploma - Excellence Endorsement
San Beda University
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