Dominique MacMillan
Kelvin Grove,Palmerston North
Summary
Experienced Claims Consultant with background in managing a high volume of insurance claims and guiding clients through resolution processes. Strengths include understanding of policy limitations, coverage analysis, and negotiation skills. Past research roles demonstrate effective communication, problem-solving ability, and focus on customer satisfaction. Contributions in previous positions have led to streamlined claim procedures and improved client relationships. Warm & engaging, thoroughly enjoy working with people and forming relationships.
Overview
7
7
years of professional experience
Work History
Claims Consultant
Gallagher Insurance
, Palmerston North
11.2022 - 07.2024
- Analysed claims to determine if the policy responds and if so, what cover there is.
- Collaborated with clients to gather necessary documentation for claim processing.
- Reviewed and assessed insurance claims for accuracy and validity.
- Liaised with clients, repairers and third parties in relation to progressing claims.
- Assisted with recovery from at fault third parties.
- In this role, I only dealt with material damage claims for commercial businesses.
- Lodged claims and managed them from lodgement all the way to recovery.
Claims Consultant
FMG Insurance Ltd
, Palmerston North
04.2020 - 11.2022
- Analysed claims to determine if the policy responds and compliance with policy terms.
- Collaborated with clients to gather necessary documentation for claim processing.
- Reviewed and assessed insurance claims for accuracy and validity.
- Liaised with clients, repairers and third parties to progress claims to settlement as effectively as possible.
- Specialised in motor vehicle, material damage and farm animals claims.
- Effectively managed a large portfolio of claims.
Senior Customer Service Representative
NZTA
, Palmerston North
10.2018 - 04.2020
- Managed customer inquiries via phone and email to ensure timely responses.
- Trained new staff on customer service protocols and operational procedures.
- Resolved complex customer issues while adhering to company policies and guidelines.
- Managed debt enquiries and collaborated with customers to resolve outstanding debt, arranged payment plans to recover the debt.
- Received and handled escalated phone calls from other colleagues.
- Fully trained across all products at NZTA (RUC, toll, debt)
Personal Assistant
3S Safety
, Palmerston North
04.2017 - 10.2018
- Managed daily schedules and appointments for executive leadership.
- Organized meetings for executive leadership.
- The point of contact for clients, answering all phone call and email enquires.
- Ran errands and any other miscellaneous tasks given to me.
- Handled stock take.
- Fulfilled orders and packed them.
- In store sales.
- Provided quotes to clients.
Education
Some College (No Degree) - NCEA Level 2
Freyberg High School
Palmerston NorthSkills
- Claims evaluation
- Denied claims identification
- Policy compliance
- Claims processing
- Recovery management
- Strong written and verbal communication skills
- Organised
- Fantastic problem-solving skills
- Professional phone manner
- Conflict resolution
- Microsoft office proficiency
- Understanding of insurance terminology
- Claims administration
- Empathetic & patient
- Fast learner
- Accuracy and attention to detail
- Document management
- Email & calendar management
- Workload prioritisation
- Time management
- Following processes
- Discretion and confidentiality
- Team communication
- Adaptability
- Reliability
- Customer relationship management
Timeline
Claims Consultant
Gallagher Insurance
11.2022 - 07.2024
Claims Consultant
FMG Insurance Ltd
04.2020 - 11.2022
Senior Customer Service Representative
NZTA
10.2018 - 04.2020
Personal Assistant
3S Safety
04.2017 - 10.2018
Some College (No Degree) - NCEA Level 2
Freyberg High School