Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Dominique Matene

Glen Eden,AUK

Summary

An ambitious and motivated individual, A+ hard worker with diverse work experience. Currently completing a Call Centre Course, I am eager to expand knowledge and utilise excellent communication skills in the Call Centre Industry. With a friendly attitude and the ability to effortlessly build rapport, I excel at working independently and as part of a team. Reliable and ready for new challenges, determined to continue learning and implementing new knowledge for success.

I thrive for success within myself and my company.

Overview

16
16
years of professional experience

Work History

Student

Contact Call Centre Course
02.2023 - Current
  • Company Overview: Through MSD, Learningplanet, Phone Plus and CCNNZ
  • Through MSD, Learningplanet, Phone Plus and CCNNZ

Family Caregiver

Family Break
01.2018 - Current

Receptionist Administrator

C-Force Textiles
01.2022 - 04.2023
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Increased office security by updating visitor check-in procedures and protocols.

Builder/ Tradesperson

Barfoot & Thomson
07.2015 - 12.2017
  • Working on three big projects together with 3 other colleagues;
  • Demolishing houses and then re-building the houses from scratch
  • Painting, de-nailing, gib stopping, site cleaning, pink batts installation
  • Installing new windows, kitchenware and bathroom ware
  • Cleaning up yards, chopping down trees and clearing bushes

Bar tender

Over 50z Bar
02.2012 - 05.2015
  • Serving drinks, making cocktails, engaging with customers, cleaning in line with Health and Safety standards and using the cash register accurately, to process sales
  • Achievement: Certificate in Food Safety

Commercial Cleaner

Over 50z Bar
07.2009 - 07.2011
  • Maintaining a consistent clean and tidy site in line with Health and Safety requirements; emptying rubbish, vacuuming, wiping down windows and walls, doing dishes, cleaning toilets

Education

Contact Call Centre Course -

03.2025

Certificate in Food Safety -

NZMA
01.2012

Skills

  • Quick learner
  • Friendly attitude
  • Hard worker
  • Great time management
  • Leadership skills
  • Solution focused
  • Great team player
  • Clear communication skills
  • Multi-line phone operation
  • File organization
  • Reception management
  • Appointment setting
  • Payment collection
  • Mail handling
  • Document scanning and digitization

Hobbies and Interests

Passion for the outdoors and spending time family.

Timeline

Student

Contact Call Centre Course
02.2023 - Current

Receptionist Administrator

C-Force Textiles
01.2022 - 04.2023

Family Caregiver

Family Break
01.2018 - Current

Builder/ Tradesperson

Barfoot & Thomson
07.2015 - 12.2017

Bar tender

Over 50z Bar
02.2012 - 05.2015

Commercial Cleaner

Over 50z Bar
07.2009 - 07.2011

Contact Call Centre Course -

Certificate in Food Safety -

NZMA

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Dominique Matene