Alison Dsouza
Lower Hutt,Wellington
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concept And Competence
10.2021 - 12.2022
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
Coder/Business Development Representative
Doctus Tech
09.2020 - 07.2021
- Risk Adjustment coding for out-patient and in-patient encounters.
- Developed rules for a Mobile App for Risk Adjustment coding.
- Generating leads and reaching out to potential clients of the Mobile App.
Coding Specialist
Inventurus Knowledge Solutions
03.2019 - 08.2020
- Coded ICD-10 CM, CPT, HCPCS for medical records
- Accurately selected proper descriptive code when more than one anatomical location was indicated.
- Performed billing and coding procedures for emergency room, in-patient and outpatient services.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Coded outpatient charts at rate of 10 per hour .
Executive Medical coder
Episource India Pvt. Ltd.
02.2016 - 12.2018
- Performed retrospective and prospective Risk Adjustment coding for Private insurance firms in the USA.
- Reviewed and analyzed HCC coding of diagnostic and procedures in outpatient medical records.
- HCC coding from in-patient and out-patient medical records.
- Auditing of junior coders for accuracy and completeness of coding.
QC Microbiologist
Zytex Biotech Pvt. Ltd.
10.2013 - 04.2015
- Performed lab and pilot scale studies on various Bacillus species in soil for potential biofertilizer application.
- Isolation of bacteria by streak plate method.
- Microbial enumeration of soil samples by spread plate and pour plate method.
- Gram staining for identification of Bacillus sp.
Education
Master of Science - Applied Microbiology
Vellore Institute of Technology, VIT University
Vellore05.2013
Bachelor of Science - Life Science
St. Xaviers College
Mumbai05.2011
Skills
- Quick learner, Resourceful, Good Communicator, Team player
- Data entry, Data Abstraction
- Customer Relationship Management
- Multi-Line Phone Talent
- Customer Consulting
- Customer Account Management
Certification
- CPC- Certified Professional Coder
Referee
Name: Raymond Sen
Role: Sr. Territory Manager, Prolife Foods Ltd
Mob: 0274773707
Email: rsen@prolife.co.nz
Timeline
Customer Service Representative
Concept And Competence
10.2021 - 12.2022
Coder/Business Development Representative
Doctus Tech
09.2020 - 07.2021
Coding Specialist
Inventurus Knowledge Solutions
03.2019 - 08.2020
Executive Medical coder
Episource India Pvt. Ltd.
02.2016 - 12.2018
QC Microbiologist
Zytex Biotech Pvt. Ltd.
10.2013 - 04.2015
Master of Science - Applied Microbiology
Vellore Institute of Technology, VIT University
Bachelor of Science - Life Science
St. Xaviers College
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