Lahiru Wijewardana
Penrose,New Zealand
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service skills industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Banking Customer Service Representative
Sampath Bank
11.2006 - 12.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Assist with general product and service enquiries and recommend the solutions,adding value to help customers achieve their financial goals
- Help educate customers on online platforms,tools and digital solutions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Master in Business Informatcs -
ICL Graduate Business School
Auckland, NZ02-2027
Postgraduate Diploma - Marketing
Chartered Institute of Marketing
United Kingdom01.2022
Certificate - Banking & Finance
Institute For Bankers of Sri Lanka
Srilanka01.2016
Skills
- Credit solutions guidance
- Financial product sales
- Sales proficiency
- Client confidentiality
- Merchandise upselling
- Product knowledge
- Complaint investigation
- Customer service excellence
- Account management
- Teamwork and collaboration
Personal Information
- Available: Immediately
- Visa Status: 20 hours per week
Timeline
Banking Customer Service Representative
Sampath Bank
11.2006 - 12.2024
Master in Business Informatcs -
ICL Graduate Business School
Postgraduate Diploma - Marketing
Chartered Institute of Marketing
Certificate - Banking & Finance
Institute For Bankers of Sri Lanka
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