Donella Ranui
Kawerau
Summary
Experienced Fitness Coach with more than ten years experience. Hardworking and reliable with a great passion for health and wellbeing. Highly organised, proactive and punctual with a team-oriented mentality. Seeking opportunities to contribute to the overall growth and development of others while growing and developing my own skill set.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teacher Aide
Wilford School
Petone, Wellington
07.2021 - 12.2021
- Support the teacher by working with students one-on-one or in a group.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates, and grading.
Gym Manager
Jetts Fitness NZ
Upper Hutt, Wellington
03.2017 - 12.2019
- Oversee the day-to-day operations of the fitness facility and ensure that it runs smoothly and efficiently.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw hiring process for new employees including conducting interviews.
- Organized and facilitated group fitness classes for members of the gym.
- Implemented clear goals for each employee and tracked his or her progress carefully, providing support, and assistance whenever it was needed.
- Implemented campaigns and promotions to help with developing goods and services.
Assistant Gym Manager
Jetts Fitness NZ
Lower Hutt, Wellington
03.2013 - 11.2016
- Support the Fitness Club manager in the day-to-day operations of the fitness facility and ensure that it runs smoothly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Handled daily administrative tasks including filing paperwork and responding to emails.
- Organized and facilitated group fitness classes for members of the gym.
- Provided feedback on employee performance reviews, coaching when needed.
Operations Manager
Jenkins Gym
Lower Hutt, Wellington
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented campaigns and promotions to help with developing goods and services.
- Established and maintained positive working relationships with community organisations, acting as corporate representative at meetings and events.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Fitness Coach
Jenkins Gym
Lower Hutt, Wellington
- Coached individuals and groups regarding successful exercise strategies and making healthy lifestyle choices.
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
- Monitored client progress and provided feedback to ensure desired results were achieved.
- Enforced safety rules and procedures to minimize injuries.
- Maintained updated knowledge of trends in the fitness industry through continuing education courses.
Group Fitness Instructor
Jenkins Gym
Lower Hutt, Wellington
- Coached and encouraged participants during exercises and routines.
- Demonstrated proper form and technique for exercises to ensure safety of participants.
- Collaborated with other instructors in developing new ideas for choreography or teaching strategies.
- Varied routines, music and classes while following established protocols.
- Encouraged members to reach their fitness goals through motivation and positive reinforcement.
- Promoted upcoming events such as new classes or challenges within the facility.
Fitness Sales Consultant
Jenkins Gym
Lower Hutt, Wellington
- Developed key customer relationships to increase sales.
- Participated in regular training sessions on new products, services, and industry trends.
- Collaborated with marketing team to design promotional materials for campaigns.
- Generated daily reports on sales activities for management review.
- Maintained accurate records of all sales activities in the CRM system.
- Implemented process improvements that could enhance sales performance.
Receptionist
Jenkins Gym
Lower Hutt, Wellington
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Design & Exhibition Consultant
Displayways NZ Ltd
Petone, Wellington
- Developed and created exhibition spaces at expos and events to showcase the clients products and services while staying within their allocated budgets.
- Oversaw the design and build of exhibitions and shows, ensuring compliance with health & safety standards.
- Researched potential venues and negotiated favorable terms when selecting locations for exhibitions.
- Managed inventory of supplies necessary for the smooth running of exhibitions.
- Liaised with external stakeholders such as sponsors, speakers and performers to ensure their needs were met during the event.
- Coordinated with vendors to secure appropriate equipment needed for all exhibitions.
Administrator
National Qualifications Assessment Centre
Lower Hutt, Wellington
- Provided general administrative support to staff members.
- Answered incoming calls and responded to customer inquiries.
- Updated databases with new employee information, job changes and terminations.
- Coordinated meetings, conferences, travel arrangements.
- Maintained filing system for important documents such as contracts and invoices.
- Worked closely with human resources to support employee management and organisational planning.
Receptionist
NZ Motor Industry Training Organisation
Wellington CBD, Wellington
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Scheduled and confirmed appointments.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Composed and prepared routine correspondence, letters and reports with job-related software.
Customer Support Officer
ACC Business Service Centre
Wellington CBD, Wellington
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified recurring problems and proposed solutions for long-term resolution.
- Promoted available products and services to customers during service, account management and order calls.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Provided technical support to customers via telephone and email.
- Provided training to new staff on customer service processes and policies.
Promotional Work & Merchandising
Fonterra, Foodstuffs, Farmers
, Wellington
- Collaborated with marketing teams on promotions and campaigns.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Operated POS systems efficiently to ensure accuracy of transactions.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Promoted available products and services to customers during service, account management and order calls.
Education
Health And Fitness Coach (Personal Trainer) L4
NZ Institute of Sport
Wellington, NZ05-2024
Te Pōkaitahi Reo (Reo Rua) (Te Kaupae 1)
Open Polytechnic NZ
Wellington01-2024
Certificate - Toro Mai Te Reo
Massey University
Palmerston North, NZ01-2020
Certificate - Toro Mai Tikanga Maori
Massey University
Palmerston North01-2020
Kawerau College
Kawerau12-1999
Skills
- Small Group Instruction
- Community Involvement
- Learning Strategies
- Curriculum Development
- Program Development
- Performance Assessments
- Administrative Support
- Public Speaking
- Business Operations Understanding
- Database Administration
Certification
- Accredited Group Fitness Coach - Radical Fitness NZ Ltd
- Accredited Group Fitness Instructor - Radical Fitness NZ Ltd
- Certificate Toro Mai Te Reo - Massey University Palmerston North
- Certificate Toro Mai Tikanga Maori - Massey University Palmerston North
- Certificate - Customer Service, Risk Management, Project Management, Event Management, Diet & Nutrition
- Certificate First Aid - St Johns Wellington
- Certificate of completion in Sales Fundamentals - Impact Training Corporation, Australia
- Certificate of completion in Sales & Marketing - Impact Training Corporation, Australia
- Toni Robbins 'Unleash Your Potential' Workshop - Sydney, Australia
- Certificate of completion in Sales & Marketing - DebitSuccess, Wellington
Voluntary work
- Tough Guy & Gal Challenge, Wellington
- Heartkids Foundation, Wellington
- Weetbix Kids Tryathlon, Wellington
- CrazyMan Coast to Coast, Wellington
- Round The Bays, Wellington
- Netball Coach, Wilford Primary School, Petone
- isport Foundation, Wellington
- Petone Rotary Fair, Petone
- Wellington Marathon, Wellington
Accomplishments
- Top Sales Consultant, Jenkins Gym
- Excellence in Leadership, Radical Fitness NZ
- Top Small Business, Lower Hutt Business Awards, Jenkins Gym
- 1st Accredited Radical Fitness Coach in NZ
- Winner Best Team, Jetts NZ Awards
- Winner Best Club Culture, Jetts NZ Awards
References
References available upon request.
Timeline
Teacher Aide
Wilford School
07.2021 - 12.2021
Gym Manager
Jetts Fitness NZ
03.2017 - 12.2019
Assistant Gym Manager
Jetts Fitness NZ
03.2013 - 11.2016
Operations Manager
Jenkins Gym
Fitness Coach
Jenkins Gym
Group Fitness Instructor
Jenkins Gym
Fitness Sales Consultant
Jenkins Gym
Receptionist
Jenkins Gym
Design & Exhibition Consultant
Displayways NZ Ltd
Administrator
National Qualifications Assessment Centre
Receptionist
NZ Motor Industry Training Organisation
Customer Support Officer
ACC Business Service Centre
Promotional Work & Merchandising
Fonterra, Foodstuffs, Farmers
Health And Fitness Coach (Personal Trainer) L4
NZ Institute of Sport
Te Pōkaitahi Reo (Reo Rua) (Te Kaupae 1)
Open Polytechnic NZ
Certificate - Toro Mai Te Reo
Massey University
Certificate - Toro Mai Tikanga Maori
Massey University
Kawerau College
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