Donetta McQueen
Dunedin
Summary
Dynamic support worker with a proven track record at Support Worker NZ, excelling in client care and crisis management. Successfully enhanced resident comfort and safety during staff shortages, demonstrating strong team management and health documentation skills. Committed to delivering high-quality support and fostering a positive environment for all clients.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Healthcare staff relief
Wofo Health Care Systems
South Island
05.2019 - Current
- Monitored patient progress and adjusted care plans as needed.
- Developed and maintained positive relationships with physicians, nurses, ancillary departments and support staff.
- Provided leadership during emergency situations including code blue and rapid response calls.
- Implemented infection control measures to reduce risk of infections among patients.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Health Care Assistant
McGlynn Homes LTD
Otago
10.2012 - Current
- Participated in educational opportunities related to health care assistant duties.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Administered medications and nutritional supplements.
- Provided direct patient care in various clinical settings.
- Administered medications and monitored patient responses.
- Collaborated with healthcare teams to develop care plans.
- Ensured compliance with health regulations and safety standards.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Provided guidance to new employees regarding policies and procedures within the organization.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Monitored and managed various treatment and care interventions.
Cargiver
Radius Cares
Dunedin
01.2022 - 12.2022
- Collaborated with healthcare professionals to coordinate client care plans.
- Monitored client health status and reported changes to supervisors promptly.
- Supported bathing, dressing and personal care needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Education
Certificate in Beauty Therapy - Level 4
Otago Polytechnic
Dunedin 01.2020 - 01.2021
Diploma in Wellness And Massage - Level 5
Otago Polytechnic
Dunedin, Otago 01.2019 - 01.2020
Certificate in Small Business Management -
Te Wanaga O Aotearoa
New Zealand, Otago 01.2020 - 01/2020
Certificate - Level 4
Health And Disability
Skills
- Team management
- Health and safety
- Staff training
- Conflict resolution
- Project coordination
- Team building
- Crisis management
- Report preparation
- Business communication
- Self motivation
- Client care
- Patient support
- Health documentation
- Medication management
- Blood sugar monitoring
- Wound care
- Home care aide
- Personal hygiene assistance
- Rehabilitation assistance
- Tube feeding
- Documenting behaviors
- Chronic disease management
- Catheter monitoring
- Nutrition and diet
- Diabetes management
- CPR certification
Certification
- Diploma in Wellness and Massage Therapy, 05/01/19
- Certificate in Health and Wellness L3, Not Provided
- Certificate in Small Business Management, 05/01/20
- Certificate in Beauty Therapy L4, 05/01/22
- Certificate in Foundation Studies L4, 05/01/18
Extracurricular Activities
Owner/Manager of Mr and Mrs Jones cleaning services, Established and managed a small-scale cleaning team in Dunedin.
References
- Tracey Lee Haley, assistant manager Ross home. Owner Tahuna Camp Store, 0223957161
- Robyn Hart, Registered Nurse, McGlynn Homes, Dunedin, Otago, Robyn@Mcglynn.co.nz, 0279201993
Timeline
Cargiver
Radius Cares
01.2022 - 12.2022
Certificate in Beauty Therapy - Level 4
Otago Polytechnic
01.2020 - 01.2021
Certificate in Small Business Management -
Te Wanaga O Aotearoa
01.2020 - 01/2020
Healthcare staff relief
Wofo Health Care Systems
05.2019 - Current
Diploma in Wellness And Massage - Level 5
Otago Polytechnic
01.2019 - 01.2020
Health Care Assistant
McGlynn Homes LTD
10.2012 - Current
Certificate - Level 4
Health And Disability